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Metropolitan Transportation Commission · 2 days ago

Business System Analyst

San Francisco, CA

Full-time

Hybrid

Senior Level

$125K/yr - $168K/yr

5+ years exp

The Metropolitan Transportation Commission (MTC) is the transportation planning, financing, and coordinating agency for the nine-county San Francisco Bay Area. The Business System Analyst will support the FasTrak Customer Service Center systems and operations by providing technical expertise, managing vendor relationships, and ensuring system performance aligns with business needs and objectives.

Association

Responsibilities

Provide technical expertise and analytical support to ensure alignment of system functionality with business needs and agency objectives

Perform document review, test script review, test witnessing and system test results review to validate requirements and ensure data integrity

Oversee issues through the entire defect lifecycle, including identification, tracking, prioritization, and resolution including active participation in regular defect review and triage meetings

Track trends, support process improvements, and ensure compliance with quality standards

Coordinate release communication and manage release calendars

Monitor system and interface performance

Identify issues with transaction processing and revenue collection at all stages of transaction processing

Collaborate with stakeholders to understand business needs and translate them into requirements

Conduct detailed gap analyses across workflows, data models, and system capabilities to define functional and non-functional requirements for future-state solutions

Design and maintain process models that capture operational workflows, decision points, and system interactions

Work closely with cross-functional teams to ensure effective communication, documentation and alignment of program needs

Collect, research, compile, and evaluate information from various sources ensuring compliance with laws, codes, rules, regulations, and program guidelines. Synthesize findings into actionable recommendations that inform decision-making and continuous improvement initiatives

Provide technical assistance and oversight to contractors, subcontractors, and vendors to ensure program services are delivered accurately and on time

Prepare or assist in the preparation of monthly, quarterly, and year-end program and technical reports

Organize and maintain accurate and detailed databases, files, and records; verify accuracy of information, research discrepancies, and record information; coordinate and ensure compliance with established records retention schedules

Perform other job related duties as needed or assigned by the Section

Qualification

Software quality managementSystem implementation oversightVendor coordinationData analysisProject managementStakeholder collaborationRecord keepingTechnical assistanceProblem-solvingCommunication skills

Required

Equivalent to a bachelor's degree from an accredited college or university with major coursework in planning, civil engineering, environmental science, business or public administration, or a related field and five (5) years of increasingly responsible professional experience administering programs in a field related to assignment area

Be self-disciplined and motivated to plan, prioritize, perform multiple concurrent assignments and meet deadlines, exercising judgment and initiative

Manage multiple tasks, track details, keep tasks on schedule and provide timely updates to stakeholders

Assess impacts, identify risks and coordinate solutions

Demonstrate problem-solving abilities to identify root causes of issues and recurring trends and devise effective solutions to prevent future issues

Coordinate and collaborate with a variety of internal and external stakeholders

Effectively articulate complex issues to both technical and non-technical stakeholders of all levels

Collect, analyze, interpret, and report complex and technical data and information

Software quality management and testing

System implementation oversight and vendor coordination

Research issues, evaluate alternatives, and make sound recommendations

Identify discrepancies and potential issues that could compromise software quality

Manage record keeping through electronic file management best practices

Proficient in using computer systems and relevant software to manage administrative tasks, maintain accurate records, and support efficient office operations

Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work

Preferred

A Bachelor's degree in an appropriate field related to the area of assignment, such as transportation planning, project management, public finance, transportation engineering, economics, business or public administration

A Master's degree is desirable

Five years of increasingly responsible relevant professional experience that includes at least two years managing the work of others

Preference will be given to those with experience in project and contract management or software quality management and testing

Benefits

Public Employees Retirement System (PERS); employee contributes a portion of gross salary on a pre-tax basis.

Health Benefits Insurance through the Public Employees' Retirement System (premiums are shared between agency and employee).

Agency-paid Dental Insurance (dependent coverage shared by the employee and MTC).

Agency-paid Vision Care Insurance, employees only (dependent coverage is paid in full by employee).

Agency-paid Life, AD&D, Short Term and Long Term Disability Insurance.

Eleven paid holidays per year.

One day per month paid vacation leave; for each year of service, an additional day per year is granted to a maximum of 25 days per year.

One day per month paid sick leave, with no limit to the amount of sick leave that can be accumulated. (May cash out up to 240 hours of accumulated sick leave upon separation from the Agency.)

Personal Business leave; up to three (3) days per year depending upon date of hire.

Monthly Transit/Parking Subsidy.

Alternative employee-paid payroll savings plans (tax-deferred compensation plans).

Two voluntary employee-paid pre-tax dependent care and flexible spending accounts available for employees to participate in.

Voluntary Supplemental life insurance.