Huntington National Bank · 3 hours ago
Treasury Management Service Specialist II
Columbus, OH
Full-time
Hybrid
Mid Level
3+ years expHuntington National Bank is seeking a Treasury Management Service Specialist for Specialized Products to provide direct support for clients and sales partners. The role involves ownership of product implementation tasks, ensuring compliance with policies, and collaborating across departments to enhance client experience and service delivery.
Asset ManagementFinanceFinancial Services
No H1B
Responsibilities
Develop and manage strong relationships with clients utilizing Huntington’s Specialized Product solutions, offering ongoing support to ensure evolving needs are met
Take ownership of service and research inquiries, troubleshoot issues, and resolve any concerns related to the Specialized Products supported
Identify and engage key partners such as TM product partners, vendors, TM Sales, TM Service, and other technical contacts to resolve issues and provide thought-based solutions
Communicate proactively with a solution-focused approach to ensure transparency, foster collaboration, and keep stakeholders consistently informed on progress, challenges, and resolution plans
Ensure that all treasury and cash management processes adhere to the bank’s compliance policies, as well as federal and state regulations governing the services supported
Follow established risk guidelines and ensure a timely resolution to mitigate any customer complaint
Proactively escalate issues requiring senior management engagement to ensure swift resolution
Create and monitor performance reports
Leverage insights from these reports to address customer and partner needs effectively and identify opportunities for process improvements
Collaborate with internal departments, such as Product, Sales, Service & Onboarding, Technical Support, and Operations to address client needs and ensure that service delivery aligns with organizational standards
Facilitate client meetings to review project status, address questions, and confirm project alignment with client goals
Maintain up-to-date knowledge on products, services, departmental systems and related technology, policies, and procedures
Demonstrate excellent verbal and written communication skills across all levels of the organization
Identify opportunities to enhance onboarding processes and improve client experience
Assist in modifying training materials, procedural documentation, and process guides to support ongoing improvement
Qualification
Required
High School Diploma
3 or more years of Treasury Management experience
Preferred
Strong alignment to Huntington's core values: Can-Do Attitude, Service Heart, and Forward Thinking
Ability to quickly develop a deep understanding of Huntington's Treasury Management product suite
Exceptional collaboration skills with the ability to engage cross-functional teams and external partners to drive results
Demonstrated expertise in onboarding and implementing commercial treasury products, including both technical components and client-facing execution
Proven Treasury Management background with experience driving complex implementations and delivering results under demanding timelines
Excellent written and verbal communication skills, including professional grammar and demeanor
Skilled communicator capable of providing clear, concise direction, resolving challenges, and proactively escalating issues when needed
Proficiency in Microsoft Office Suite
Company
Huntington National Bank
Huntington National Bank offers consumer, small business, and commercial banking, mortgages, wealth, and insurance services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2024-11-18Post Ipo Debt· $1.75B
1978-01-13IPO
Leadership Team
Donnell White
Senior Vice President - Chief Inclusion Officer
Dontae Noel
Emerging Payments & Platforms Strategy
Recent News
2026-01-09
2026-01-09
2026-01-08
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