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JLL · 1 month ago

Senior Manager, Lease Administration

Pittsburgh, PA

Full-time

Hybrid

Senior Level, Lead/Staff

$100K/yr - $150K/yr

10+ years exp

JLL is a leading global provider of real estate and investment management services, and they are seeking a Senior Manager for their Lease Administration team. The role involves overseeing and managing teams to ensure the delivery of quality lease administration services, while maintaining client satisfaction and compliance with internal controls.

CommercialReal Estate

No H1B

Responsibilities

Serving as Executive Relationship manager and point of client escalation, attending meetings with Company's Representative or other Company personnel to discuss the Work, process improvements, system enhancements and/or special projects

Communicating with the Jones Lang LaSalle Account Executive on important issues on on-going performance

Assuming primary responsibility for client satisfaction of lease administration teams

Overseeing the performance, career development and deliverables for as many as 6 internal teams through the supervision of multiple team Managers and/or Supervisors

Assuming responsibility for timeliness and accuracy of client reporting, including compiling and/or comparing results of Key Performance Indicators (KPI's), no less than quarterly with Client’s Representative, and providing data analysis and recommendations if necessary

Ensuring account teams are complying with both Client and JLL internal controls and compliance steps, ensuring immediate mediation of errors and putting performance plans in place as necessary, and reviewing with Client’s Representative as required

Supporting Client M&A activity, working directly with the Client and Account Delivery Teams to ensure appropriate integration into the ongoing business structure

Working with LA team Managers and Supervisors to ensure knowledge sharing and cooperation between the teams and all employees. Encourage teamwork. Support delivery teams to ensure or exceed all performance indicators, internal and client

Developing and implementing work methods and procedures, including written training documents

Documenting and sharing best practices and participating in efforts to document and strengthen internal controls and improve data quality

Collaborating with Global Compliance Manager and Americas Compliance team to ensure that business has appropriate risk management process in place, driving on going internal audit program and ensuring ongoing compliance with SOC1

Managing any potential financial exposures resulting from service delivery issues and collaborate with legal, finance and account delivery teams to ensure appropriate treatment, tracking and closure

Ensuring compliance with Client FASB requirements

Providing assistance to the national lease administration group when requested

Qualification

Lease AdministrationReal Estate AccountingFinancial AnalysisSupervisory ExperienceMicrosoft Office SuiteAttention to DetailVerbal CommunicationWritten CommunicationProblem SolvingOrganizational Skills

Required

Bachelor's Degree with at least 10 years of work experience in Lease Administration, Real Estate Accounting or Property Management (of which at least 5 years is Lease Administration or closely related)

5 years experience in a supervisory role

Strong financial/analytical skills

Ability to interpret complex commercial lease language

Problem solver and critical thinker

Ability to support multiple teams and projects simultaneously

Independent worker and team player

Strong organizational skills

Superior attention to detail

Ability to process work quickly, accurately and with changing priorities

Excellent verbal and written communication skills

Advanced Proficiency in Microsoft office suite

Advanced knowledge of accounting practices