C&F Finance Company · 1 week ago
Teller Receivables Specialist - (Entry- Level)
Henrico, VA
Full-time
Onsite
Entry Level
3+ years expC&F Finance Company is seeking a Teller Receivables Specialist to perform all duties related to customer service and receivables management. The role includes handling customer inquiries, processing payments, and ensuring compliance with financial regulations.
Financial Services
Responsibilities
Answer, assist, and direct incoming customer service calls including but not limited to understanding the retail finance contract and professionally respond to questions that arise from customers, quote payoffs, explain fees, print necessary letters etc
Post a variety of payment types accurately and timely and balance daily
Review customer credit disputes and respond in a timely manner
Make necessary payment corrections to accounts
Print Collection Letters
Create electronic file for Welcome letters and Payment Coupons
Administer the Recurring payment process including Adds and Cancels
Scan pertinent documents to existing scanned files
Process extensions
File all new contracts with title
Operate mailroom equipment effectively to prepare daily outgoing mail
Sort, open, and identify incoming mail
Adhere to all C&F policies and procedures as well as complying with all regulations and applicable laws
Must be able to work a flexible schedule to include rotating weeknights, weekends, and holidays as business dictates
Knowledge, understanding and compliance with all applicable Federal, State, and Local laws and regulations that regulate the collection and finance industry
Take all AFSA University required courses and be able to successfully pass all testing requirements
Must be able to follow attendance requirements for the position
Perform other duties as assigned
Qualification
Required
Experience and a level of proficiency with Microsoft Office (Outlook, Word, Excel and Power Point)
Proficient computer skills and typing skills
Excellent communication, interpersonal, organizational, and PC skills
Strong intuitive, analytical, problem solving and organizational skills
Strong attention to detail
Highly motivated
Excellent phone skills
Excellent oral and written communications skills
Team player who works cooperatively with peers, employees, managers and other departments, along with external customers
Advance business math to solve problems and calculations
Excellent listener
Able to work independently
Able to understand the auto loan industry processes and regulations
Able to multi-task and work in a fast paced environment with deadlines and performance standards
Able to present accurate mathematical calculations
Able to follow written and/or verbal instructions
Ability to understand finance contracts
High School Diploma required
Valid driver license and auto insurance
Preferred
Three to five years or more of experience in a bank teller setting or consumer loan lending
Associate's Degree or College Degree
Company
C&F Finance Company
C&F Finance Company operates as a leading provider in the indirect lending industry, specializing in automobile, marine, and RV loans across multiple states in the U.S.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Shawn Moore
Executive Vice President and Chief Credit Officer
Company data provided by crunchbase