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The Donohoe Companies, Inc. · 1 day ago

Computerized Maintenance Management System Operator

Washington, DC

Full-time

Onsite

Entry, Mid Level

$50K/yr - $60K/yr

2+ years exp

The Donohoe Companies, Inc. is a well-established real estate company in Washington, DC, known for its commitment to building operations and maintenance. The Computerized Maintenance Management System Operator will manage service requests, maintain the CMMS, and ensure compliance with operational efficiency metrics while providing support to facility management teams.

Real Estate

Responsibilities

Work with managers to dispatch work orders to technicians, review completed work orders for accuracy and assist with ensuring the necessary action items are initiated based on work order status

Develop and maintain the Annual Work Plan (AWP), ensuring PM schedules are current and actionable

Administer and maintain the AiMs CMMS system for all aspects of HVAC maintenance operations (Preventive Maintenance, Repairs, Service Calls, Projects, etc.)

Oversee data entry for assets, maintenance history, work orders, inventory, and user accounts

Ensure accuracy and completeness of customer asset data and associated job plans, including maintenance intervals

Adhere to GW’s CMMS governance policies regarding asset naming conventions, preventive maintenance intervals, and work order life-cycle management

Design, develop, and deliver both static and ad-hoc reports to monitor performance and support management decisions

Manage dashboards and visualizations to provide real-time insights into work order status, service request closures, and preventative maintenance compliance

Identify and analyse trends in maintenance data to highlight anomalies and recommend operational improvements

Generate KPI reports and compliance metrics to support contractual obligations and continuous improvement efforts

Collaborate with GW Management, Project Managers, Quality Control Managers, and operational teams to align CMMS capabilities with contract objectives

Monitor industry trends and recommend innovations to enhance system efficiency and functionality

Maintains a functional/dotted-line reporting relationship to the GW CMMS Senior Applications Administrator for task prioritization, system alignment, and data governance

Participates in regular coordination meetings with GW’s Applications Team to ensure HVAC-related CMMS operations are consistent with GW-wide standards and processes

Aligns day-to-day CMMS activities with GW’s preventive maintenance strategies, reporting standards, and data integrity requirements

Participate in GW-led CMMS improvement initiatives, offering operational insights from the HVAC perspective

Train maintenance personnel and other users in effective system use, including work order processes, asset tracking, and reporting tools

Act as the primary contact for troubleshooting CMMS-related issues and interfacing with software vendors as needed

Assists with SOP and guide updates as changes to business processes related to AiM are made

Manage company/GW-issued devices by maintaining a detailed inventory including serial numbers, user information, locations, and condition

Qualification

CMMS system experienceFacilities maintenance analyticsReport writingMicrosoft Office SuiteProject tracking softwareClerical experienceTyping 40 WPMProblem-solving skillsCommunication skills