Viken Detection · 1 day ago
Field Service Technician
Burlington, MA
Full-time
Hybrid
Mid Level
$65K/yr - $90K/yrViken Detection is seeking a detail-oriented and experienced Field Service Technician to join our team. In this role, you will be a crucial part of our global customer support effort, responsible for the worldwide training of service partners, as well as the diagnosis, repair, and calibration of our advanced security products.
ComputerEnterprise SoftwareInformation TechnologySecurity
Responsibilities
Perform preventative and corrective maintenance, as well as troubleshooting, on Viken equipment both on-site and remotely
Develop training materials and provide hands-on instruction to our global representatives on the repair and maintenance of our x-ray systems
Offer timely and effective support to service representatives via phone, email, chat, or in-person
Diagnose instrument faults, perform repairs to factory specifications, and update internal databases with service details. This includes disassembling and reassembling delicate components
Manage the internal service parts program to ensure our representatives have the necessary components for repairs
Identify and document the root cause of issues and contribute to the continuous improvement of our service processes
When not deployed in the field, assist the operations team in our Burlington facility with building new devices and components
Qualification
Required
Detail-oriented and experienced in field service
Strong mechanical and electrical troubleshooting skills
Commitment to quality
Ability to work independently in diverse international environments
Experience in performing preventative and corrective maintenance
Ability to develop training materials and provide hands-on instruction
Effective communication skills for providing support via phone, email, chat, or in-person
Experience in diagnosing instrument faults and performing repairs to factory specifications
Ability to manage internal service parts program
Skills in identifying and documenting root causes of issues
Contributing to continuous improvement of service processes
Ability to assist operations team in building new devices and components when not deployed in the field
Company
Viken Detection
Viken Detection is a research and technology development company specializing in X-ray physics and the design of analytical devices.
Founded in 2013
51-200 employees
H1B Sponsorship
Viken Detection has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
Funding
Current Stage
Growth StageTotal Funding
$34.94MKey Investors
Horizon Technology Finance
2025-04-10Series Unknown· $2M
2024-03-18Series Unknown· $7M
2023-06-12Debt Financing· $10M
Leadership Team
PETER ROTHSCHILD
Founder and Chief Technology Officer
Recent News
SEC Filings
2025-05-26
2025-05-08
Company data provided by crunchbase