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SiiRA · 8 hours ago

Business Operations Lead

United States

Full-time

Remote

Mid Level

3+ years exp

SiiRA is a global platform that connects top-notch digital professionals with US-based companies in digital growth mode. They are seeking a proactive, detail-oriented Business Operations Lead to streamline internal systems, support partners, and enable scalable revenue growth.

Software

Hiring Manager

Gaelle Abi Khalil

Responsibilities

Design, implement, and optimize internal workflows and processes to improve team efficiency and support new product launches and GTM initiatives

Manage internal tooling, documentation, and project management infrastructure across the business, including managed service campaign implementation and self-serve support

Collaborate cross-functionally to identify, prioritize, and unblock operational challenges

Maintain and improve cross-department workflows and systems, including OKRs, KPIs, time tracking, employee onboarding, performance reviews, and internal communication cadences

Support CRM administration, reporting, and system updates, partnering with senior stakeholders on system design and changes (Boostr)

Support revenue forecast and sales/marketing reporting, in partnership with operations and analytics leadership

Build recurring reporting on performance and campaign impact using BI tools (e.g., Looker)

Maintain and optimize partner support systems, including intake forms, status tracking, billing processes, and reporting structures

Analyze partner feedback and performance data to recommend operational improvements and support growth opportunities (e.g, QBRs, new product adoption)

Qualification

Business operationsRevenue operationsProject managementCRM platformsBI toolsCommunication skillsOrganizational skillsCross-functional collaborationHigh-ownership mindset