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Public Consulting Group · 5 hours ago

Operations Supervisor

United States

Full-time

Remote

Mid, Senior Level

$57K/yr - $95K/yr

5+ years exp

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. The Operations Supervisor will lead client-facing activities, manage teams, ensure compliance with laws and regulations, and pursue continuous improvement within the organization.

ConsultingManagement ConsultingService Industry

No H1B

Responsibilities

Lead client facing activities including client meetings, project management of project deliverables and maintain excellent client satisfaction

Manage Social Security Eligibility and Benefits Management Team Leads, including direct supervision of individuals and overall leadership of team activities and outcomes

Responsible for internal project management activities including tracking and completion of internal deliverables

Ensure that new hires receive robust, well planned and effective new hire training

Ensure team’s compliance with federal and state laws, regulations, and policies

Monitor performance measurements for team activities to help ensure that team meets all performance and contractual responsibilities

Use critical thinking and data analysis tools (e.g., Excel, Power BI) to respond to client and PCG management requests

Proactively pursue continuous improvement to increase compliance, value, accuracy, and efficiency of the team’s work

Maintain and update Standard Operating Procedures and training materials for team functions

Develop and maintain a robust quality assurance process for all activities, data and reports developed for the client and for PCG management

Maintain accurate monthly, quarterly and annual project and client facing reporting

Lead client facing training in a variety of settings

Maintain positive working relationships with client, federal partners, colleagues, and team members

Support and/or lead operational initiatives across the Social Security Advocacy Management Services (SSAMS) program

Qualification

Federal regulations knowledgeTeam managementProject managementData analysisMicrosoft ExcelMicrosoft OfficeVerbal communicationWriting skillsCritical thinkingDetail-orientedInitiative

Required

Bachelor's degree or higher, preferably in business related fields

5+ years of relevant work experience, including supervision of staff and project management responsibilities

Familiarity with relevant federal programs, including (SSI), Title II (RSDI), and ABLE accounts

Ability to prioritize responsibilities for self and others and to delegate tasks

Ability to organize and plan work efficiently within set time limits for self and others

Ability to successfully manage a team's performance by meeting staffing and project performance goals

Ability to proactively identify performance concerns and create and manage corrective action plans

Advanced understanding of and ability to interpret relevant federal and state laws, regulations, and policies

Strong verbal communication skills in formal and informal settings, including customer service

Strong writing skills, demonstrated by having experience with writing policy and procedures, reports, client facing publications and direct communication with client and stakeholder through email communication

Critical thinking for the sake of problem solving and identifying process improvements

Detail-orientation

Ability to work independently and within a team

Demonstrates initiative

Comfortable using Microsoft Office applications, including Excel, Word, and Outlook