TalentPop App · 6 days ago
Sales & Customer Success Specialist (Brand Concierge)
United States
Full-time
Remote
Entry Level
1+ years expTalentPop App is an e-commerce company that focuses on integrating exceptional customer service with sales conversion goals. They are seeking a highly motivated Customer Experience Sales Specialist to ensure every customer interaction is personalized and builds loyalty while maximizing revenue.
Information Technology & Services
Responsibilities
Proactively identify and execute high-value sales actions, including upselling, cross-selling, and product bundling, to maximize the Average Order Value (AOV)
Implement targeted strategies for abandoned cart assistance, subscription recovery, and winback campaigns to recapture lost sales and boost Customer Lifetime Value (LTV)
Serve as the brand's voice via phone, email, live chat, and SMS, providing personalized product guidance and expert inquiry resolution
Deliver a consistently high-end, consultative experience that aligns with the brand’s identity, making the customer feel valued throughout their journey
Accurately log customer interactions and sales data, monitoring feedback trends to collaborate on continuous improvements in CX and sales workflow
Efficiently manage all order-related concerns (tracking, returns, and exchanges), ensuring a seamless experience that encourages immediate repeat sales
Qualification
Required
1+ year of proven remote/online sales and customer support experience
Comfortable with the revenue-focused elements of e-commerce support (upselling, recovery, sales conversion)
Exceptional ability to build rapport quickly and skillfully convert customer conversations into closed sales opportunities
Working knowledge of e-commerce platforms (like Shopify) and CRM/customer engagement tools
Goal-oriented, self-starter who thrives in a fast-paced, high-performance remote environment
A dedicated PC or laptop with an i5 processor or a comparable modern equivalent
A stable, high-speed internet connection providing a minimum of 15 Mbps for both upload and download speeds
A quiet, professional workspace suitable for conducting clear, uninterrupted calls
Benefits
Comprehensive HMO health coverage or a monthly health stipend
Paid time off
Company
TalentPop App
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase