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Konecranes · 1 day ago

Technical Support Specialist - Springfield, OH - Remote

United States

Full-time

Remote

Senior Level

5+ years exp

Konecranes is a leading supplier of industrial cranes and comprehensive service. They are seeking a Technical Support Specialist to assist in troubleshooting and provide technical assistance, ensuring industry-leading customer service and support for warranty issues.

Business DevelopmentIndustrialIndustrial ManufacturingManufacturingSalesService Industry

Responsibilities

Assist in troubleshooting electrical/mechanical components, identify spare parts through bills of material, drawings and manuals, and resolve product warranty issues. Recommend spare parts packages based on equipment usage and applications. Communicate with distributors via telephone, e-mail, fax or face to face

Respond to inquiries of sales force and distributors relating to published data, product specifications, product applications and other technical data. Provide feedback regarding product specifications, published documents and other technical materials to appropriate departments. Continually develop technical knowledge of product offering

Provide technical assistance and participate in repair/troubleshooting activities at job sites and customer facilities – occasional travel sometimes on short notice because of critical circumstances

Prepare warranty and technical proposals for field modifications, spare parts and other services. Enter orders into MRP system and run reports to follow the orders through the entire process from entry to close

Provide feedback regarding repeated claims/inquiries based on historical data to appropriate departments

Perform other administrative work and project tasks to support the overall goals of technical/warranty support

Achieve industry leading customer service

Provide professional written and verbal communications and timely processing of proposals and claims. Maintain a high degree of clerical accuracy. Initiate efforts to create an effective team and earn the trust and respect from both customers and coworkers

Seek timely solutions to resolve unexpected problems and make significant contribution with little direction. Maintain a timely and thorough responsiveness to inquiries including but not limited to phone calls, voice mails, faxes and e-mails

Perform other duties as assigned