American 1 Credit Union ยท 20 hours ago
Digital Services Specialist
Home Office/Resource Center Jackson, Jackson, MI, US
Full-time
Onsite
New Grad, Entry Level
$21.13/hr - $21.13/hrAmerican 1 Credit Union is seeking a Digital Services Specialist to ensure efficient operation and daily administration of their online banking and mobile banking platforms. The role involves digital payment processing and providing support to branches and members while adhering to banking regulations.
Banking
Responsibilities
Focus on Purpose/Mission: Focuses on the Credit Union's Purpose and Mission Statement of creating financial wellness in our community through personal, everyday banking
Attentive: Monitor the flow and processing of transactions related to digital payments, mobile deposits, and the daily administration of the online banking programs
Accountability: Adheres to regulations and conducts in-depth investigations to identify fraud patterns, root causes, and potentially impacted accounts to report them to the Digital Services Manager and Risk Team. Monitor and respond to 'fraud in progress' and other suspicious activity reported by members or internal teams. Review member accounts for risk indicators and recommend next steps to protect the member and the credit union
Online Banking Administration: Daily administration and support for branches and members on the online banking platforms
Digital Payments and Mobile Deposit Processing: Daily processing of digital payments through bill pay, A2A, and P2P platforms, remote mobile deposits, and other duties assigned
General Ledger Balancing: Supports accounting with daily settlements and exception processing of digital payments and mobile deposits
Trustworthy: Maintains confidentiality and integrity of all member accounts as well as confidentiality with employees. Follow all credit union policies and procedures, including policies and procedures for customer identification and all BSA requirements
Employee Culture: Committed to building and supporting an engaging and inclusive culture for all. Willingness to mentor and support other team members. Perform knowledge-based training at any credit union location within 20 miles of the home branch
Qualification
Required
A minimum education of a high school diploma or GED
Demonstrated ability to produce documents, spreadsheets, databases, etc. with Windows-based software
Understanding of common fraud types. (e.g., phishing, account takeover, social engineering, etc.)
Ability to work independently, prioritize tasks, and maintain confidentiality
Excellent analytical and problem-solving skills; able to make sound decisions under pressure
Preferred
Is detail-oriented and curious, and will leverage research to mitigate fraud losses
Ability to balance General Ledgers and knowledge of Excel
Has an aptitude for accounting practices
Possesses attention to detail and organizational skills
Good verbal and interpersonal communication skills
Ability to maintain a strict standard of confidentiality
Ability to meet deadlines and perform under pressure
Requires independent judgment
Ability to make decisions and take initiative in problem resolution
Proficient in clerical duties and office administration
Benefits
Health
Dental
Vision
Responsible Time Off
Company
American 1 Credit Union
Mission Statement The mission of American 1 Credit Union is to create financial wellness in our communities through personal everyday banking.
Founded in 1950
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kelly Grygiel
Vice President of Marketing and Community Partnership
Haley Hemmig
Community Partnership Manager
Company data provided by crunchbase