JPMorganChase · 7 hours ago
Lead Site Reliability Engineer
Plano, TX
Full-time
Onsite
Senior Level, Lead/Staff
5+ years expJPMorgan Chase is a leading financial services firm, and they are seeking a Lead Site Reliability Engineer to play a pivotal role in defining the future of site reliability within their Infrastructure & Production Management sector. The role involves leading a team, enhancing operational effectiveness through AI, and mentoring engineers while ensuring high service reliability and alignment with customer expectations.
Asset ManagementBankingFinancial Services
Responsibilities
Advocate and embody site reliability principles, fostering a culture of excellence and technical influence within your team
Leverage AI tools to enhance operational effectiveness and automate processes, ensuring high-quality customer service
Spearhead projects aimed at enhancing the reliability and stability of applications and platforms
Utilize data-driven analytics and AI technologies to automate detection, diagnosis, resolution processes, elevate service levels and drive continuous improvement
Engage stakeholders to establish realistic service level objectives and error budgets, ensuring alignment with customer expectations
Exhibit advanced technical proficiency in one or more domains, proactively addressing technology-related bottlenecks
Employ AI-driven solutions to streamline processes and enhance operational efficiency
Serve as the primary contact during major incidents, demonstrating the ability to swiftly identify and resolve issues to prevent financial losses
Act as a culture carrier by documenting and disseminating knowledge through internal forums and communities of practice
Mentor team members, guiding them in the strategic adoption of AI technologies to enhance operational effectiveness and customer service
Qualification
Required
Formal training or certification on site reliability engineering concepts and 5+ years applied experience
Proven success in an SRE or senior DevOps role, with deep knowledge of service level indicators/objectives (SLIs/SLOs), incident management, postmortem analysis, and systems reliability
Expert with observability stacks (e.g. Datadog/Dynatrace, Prometheus, Grafana, Splunk, Elk, OpenTelemetry), including deep experience correlating telemetry across services and time
Hands-on skills in coding (at least one high-level programming language), cloud platforms (AWS or GCP), container orchestration (Kubernetes), infrastructure as code (Terraform), and resilient CI/CD pipelines
Active experience or deep curiosity in applying AI to operations—such as LLM-based copilots, anomaly detection, automated runbooks, autonomous agents
A track record of delivering under pressure. You finish what you start, adapt to uncertainty, and thrive in high-accountability environments
You deconstruct complexity, organize effectively, and drive clarity into ambiguous operational environments. Documentation and design are second nature
Outstanding communication, empathy, and professionalism—especially during incidents. You recognize that great systems serve real people
Preferred
Experience with operational and compliance rigor in banking, fintech, or similar
Manage and optimize various types of databases, including relational, NoSQL databases
Experience with game days, chaos experiments, or failure-mode analysis to improve service robustness
A background in mentoring engineers or leading technical knowledge-sharing, especially around AI and SRE best practices
Ability to initiate and implement ideas to solve business problems
Strong communicator with excellent problem-solving, critical thinking, and analytical reasoning skills, along with attention to detail and a passion for innovation
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2026-01-13
2026-01-08
Crunchbase News
2026-01-08
Company data provided by crunchbase