Hyundai AutoEver America ยท 1 day ago
10684 - Manager, IT Client Services
Irvine, CA
Full-time
Onsite
Senior Level, Lead/Staff
$120K/yr - $160K/yr
8+ years expHyundai AutoEver America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. The Client Services Manager will be responsible for the strategic and operational leadership of a 24x7 Help Desk and Workspace Management team, ensuring high-quality end-user support and operational stability across client environments.
Automotive
Responsibilities
Lead and manage a 24x7 Help Desk operation, ensuring adherence to SLAs, KPIs, and client contractual obligations and act as the primary operational interface for clients on end-user and workspace services
Drive operational stability, root cause analysis, and problem management to reduce recurring issues to ensure consistent incident, request, and escalation management across all Workspace Management services, including:
Client Device Management (laptops, desktops, peripherals)
Workstation Engineering and standard image lifecycle
Audio Visual and collaboration technology support
Mobile device support and lifecycle management
Establish staffing models that support 24x7 coverage and demand variability to ensure ITIL-aligned processes for Incident, Request, Problem, and Change Management in order to optimize service/help desk tooling, automation, self-service, and knowledge management
Manage operational budgets, staffing costs, and service efficiency targets as well as oversee third-party vendors and suppliers supporting workspace and end-user services
Qualification
Required
Bachelor's degree in Information Technology, Business, or related field (or equivalent experience)
8+ years of experience in IT service delivery, with at least 3 years in a management role
Proven experience managing 24x7 Service Desk or End User Computing environments with a strong understanding of ITIL service management practices
End-user device lifecycle management
Workspace and collaboration technologies
Demonstrated client-facing experience with executive-level stakeholders
Preferred
ITIL certification (Foundation or higher)
Experience supporting enterprise or regulated environments
Familiarity with modern endpoint management platforms (e.g., Intune, SCCM, JAMF)
Experience with AV technologies and collaboration platforms (Teams, Zoom, conference room systems)
Company
Hyundai AutoEver America
Hyundai AutoEver is an automobile sales internet company.
201-500 employees
H1B Sponsorship
Hyundai AutoEver America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (22)
2023 (12)
2022 (12)
2021 (15)
2020 (11)
Funding
Current Stage
Public CompanyTotal Funding
unknown2019-03-28IPO
Leadership Team
Steve Basra
Chief Operating Officer & Chief Digital Information Officer
Recent News
2025-11-11
2025-11-08
2025-11-08
Company data provided by crunchbase