American Freedom Insurance Company · 4 days ago
Bilingual Spanish- Call Center Rep
Mount Prospect,IL,US
Full-time
Onsite
New Grad, Entry LevelAmerican Freedom Insurance Company is seeking a Bilingual Spanish-Call Center Representative to be the first point of contact for customers. In this role, you will assist customers with inquiries, help them report claims, and ensure a positive experience through excellent service and efficient data entry.
Insurance
Responsibilities
Respond to inquiries with professionalism and care, whether they’re reporting claims or seeking assistance
Help customers start their claims journey with efficiency and empathy
Accurately gather and enter confidential information into our systems
Uphold AFIC's commitment to quality, leaving customers with a positive experience
Qualification
Required
Fluent in Spanish and English
Strong attendance and dependability
Experience in customer service, call centers, or collections
Detail-oriented with clerical or data entry experience
Excellent communication and phone skills
Comfortable with multi-tasking in a fast-paced environment
Solid PC skills and a typing speed of at least 30 wpm
High school diploma or equivalent
Preferred
insurance experience is a plus!
Benefits
401K with up to a 6% company match
Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans, Dental and vision coverage, Access to telemedicine services
Paid training, state licensing reimbursement, and opportunities for advancement
Holiday pay and PTO
Employee Recognition: We celebrate work milestones to show appreciation for your contributions
Positive Culture: Enjoy our inclusive holiday events, employee referral bonuses, virtual team meetings, and more
Company
American Freedom Insurance Company
An Insurance Company.
Founded in 1998
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase