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Wells Fargo · 5 hours ago

Senior Commercial Corporate & Investment Bank Technology (CCIBT) Systems Operations Engineer

Charlotte, NC

Full-time

Onsite

Mid, Senior Level

$41.83/hr - $80.77/hr

4+ years exp

Wells Fargo is seeking a Senior Wires Support Engineer as part of their Commercial Corporate & Investment Bank Technology (CCIBT) engineering and transformation office. The role involves providing operational support for Money Transfer System applications and ensuring the stability and reliability of payment systems through various engineering practices.

BankingFinancial ServicesFinTechInsurancePayments

No H1B

Responsibilities

Embed SRE and production engineering principles into Payments Modernization from design through early life support

Define and validate non-functional requirements (NFRs) covering resilience, scalability, observability, recovery, and operability

Drive replay, retry, and exception-handling validation for event-driven payment flows

Lead capacity and performance testing, including volume growth and peak event scenarios (e.g. FedNow, CHIPS, SWIFT)

Own Permit-to-Operate readiness across environments (NFR Testing)

Define cutover, shadow support, and early life support models

Ensure runbooks, support procedures, on-call readiness, and escalation paths are production-grade before go-live

Partner with Change Assurance to apply risk-based release controls, canary/blue-green strategies, and rollback automation

Implement end-to-end observability across Kafka, MongoDB, API layers, and downstream payment components

Define and monitor SLOs, error budgets, and golden signals

Reduce alert noise through signal design, correlation, and automation

Analyze early defects and exception patterns (ACK/NACKs, business errors) to drive stabilization

Design and execute controlled failure testing (chaos engineering) to validate recovery patterns and blast radius

Lead blameless RCAs, ensuring corrective actions are owned and recurrence is prevented

Drive continuous service improvement (CSI) initiatives, including automation, resilience uplift, and technical debt reduction

Qualification

Systems EngineeringApplication SupportSpring BootMongoDBKubernetesCI/CD AutomationResilience4JDistributed TracingChaos EngineeringCommunication Skills

Required

4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

2+ years of application support experience

2+ years of Application Frameworks experience in Spring Boot, Spring WebFlux, etc

2+ years of Data Stores & Caching experience with MongoDB, Redis

2+ years of Platform experience in Kubernetes / container orchestration

2+ years of CI/CD & Automation experience in Progressive delivery, automated rollback, reliability-as-code concepts

Preferred

2+ years of Resilience experience with Resilience4J, retry/replay patterns

2+ years Observability: Distributed tracing, metrics, logging, SLO tooling

2+ years Testing & Resilience Validation: BlazeMeter, Chaos Monkey

Strong experience in SRE, Production Engineering, Platform Engineering, or Service Transition within a complex technology or financial services environment

Demonstrated ability to productionize new platforms, not just support them

Solid understanding of high-value payment systems (Wires, RTP, SWIFT, CHIPS, FedNow) and their operational risk profile

Experience working with event-driven, distributed architectures

Proven ability to partner with engineering teams while representing the production and operational lens

Comfortable operating in early-stage, ambiguous transformation environments

Strong communication skills, with the ability to explain technical risk to senior stakeholders