NexCen Global Inc · 1 day ago
QA Contact Center & IVR (Spanish Language)
Fort Worth, TX
Contract
Hybrid
Mid, Senior Level
4+ years expNexCen Global Inc is seeking a skilled Automation Test Engineer with expertise in Amazon Connect, IVR systems, and Cyara. The role involves designing, developing, and executing automated tests to ensure the reliability and performance of contact center solutions.
Big DataEnterprise Resource Planning (ERP)Information TechnologySoftware
Responsibilities
Design and maintain automated test scripts for Amazon Connect call flows
Use Cyara to simulate real-world voice interactions and stress-test IVR components
Validate performance and functionality of contact center solutions
Integrate API-based tests (e.g., using Postman or custom scripts) for inbound/outbound call simulations
Develop and manage test cases, plans, and suites using QTest
Track defects, analyze test results, and report quality metrics
Collaborate with QA and development teams to resolve issues and improve testing processes
Work with cross-functional teams (developers, product managers, operations) to integrate testing into the CI/CD pipeline
Participate in agile ceremonies and contribute to refining testing strategies
Stay updated on testing trends and best practices
Ensure all test documentation is complete and adheres to industry standards
Contribute to technical documentation and internal training materials
Qualification
Required
4+ years of experience in software testing with a focus on automation
Hands-on experience with Amazon Connect and IVR testing
Proven expertise in Cyara for automated contact center testing
Experience with QTest for test case and defect management
Proficiency in scripting languages like Python, Java, or JavaScript
Familiarity with API testing and CI/CD integration
Strong analytical and communication skills
Company
NexCen Global Inc
NexCen (NexCen Global Inc, USA & NexCen IT Services P Limited, India) is a global IT services and consulting firm, dedicated to providing value-added IT solutions and services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase