ROCS Grad Staffing · 2 weeks ago
Data Entry Assistant
Reston, VA
Full-time
Onsite
New Grad, Entry Level
0+ years expROCS Grad Staffing is a nonprofit organization in the higher education community that offers career growth and advancement opportunities. The Data Entry Assistant is responsible for timely and accurate processing of information and serving as the liaison between the department and external clients.
ConsultingCRMEducationEmploymentHuman ResourcesInformation TechnologyMarketingRecruiting
Hiring Manager
Devin Jones
Responsibilities
Provide exceptional customer service to clients
Support clients with file and data inquiries such as file errors and warnings, updating inaccurate data, submission schedules, etc
Process and analyze data files to ensure they meet organizational data integrity standards and compliance reporting requirements, as appropriate
Provide critical feedback on the new hire learning and development program
Participate in department meetings, trainings, and other formal and informal events
Collaborate with the Audit Resource Center and department leadership on escalations and support calls
Answer inbound inquiries using multiple communication channels (email, phone, etc.) and thoroughly document details in Salesforce
Effectively communicate with internal and external customers to ensure complete, accurate, and timely responses/resolution
Demonstrate openness to new perspectives and ideas
Build trust with internal and external stakeholders by demonstrating consistency between words and actions
Qualification
Required
Some college, or an equivalent combination of education and experience, including through military service will be considered
0-2 years of experience in customer service or client management
Competency with computer skills (e.g., for database, web applications, and email)
Experience working with Microsoft Office Suite (with a focus on Outlook and Excel)
Strong critical thinking and active listening skills
Strong verbal and written communication skills
Demonstrated ability to adapt to changing priorities and procedures
Must live within a commutable distance to Herndon, VA
Preferred
Bilingual (Spanish)
Undergraduate degree
Experience with the student loan industry, higher education industry, and/or web order management
Working with data, and/or reviewing and analyzing large volumes of data
With Salesforce ServiceCloud
Strong interpersonal skills
Demonstrated ability to remain poised under pressure and work effectively on teams
Company
ROCS Grad Staffing
We help businesses throughout the Northern VA and Washington DC Metropolitan areas find the top recent college grad talent for entry and junior level positions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Brandon Labman
Co-Founder
Company data provided by crunchbase