Foresight Bank FFG · 3 months ago
Bank Application Support Specialist
Winnebago, IL, US
Full-time
Onsite
Entry Level
$46K/yr - $69K/yr
1+ years expForesight Bank is the largest, locally owned community bank in Northern Illinois, and they are seeking a Bank Application Support Specialist. The role involves providing quality support for bank-related applications, assisting with training, and managing user access and compliance with regulations.
Banking
Responsibilities
Provide quality support based on the urgency of the ticket. Communicate and implement the resolution as applicable and update or create a solution or FAQs for future issues or problems
Liaison to vendors under the bank supported system applications
New product support assigned to ensure all the appropriate departments are involved in the process. This includes but is not limited to product set up, product parameters, ensuring standardization, role set up, etc
Support end-users in use of BASS products with password resets, change management protocol, disaster recovery, and identify opportunities of standardization and process improvements
Onboarding and offboarding users for BASS products and update the Master User Access Report
Periodic role and user access review, and role standardization based on job function
Upgrade and Release Management to include reading and understanding changes to the systems supported by BASS; Communicating the changes which will impact the banks daily processes, to include when the change will take place and when the change is completed; updating procedures and solutions as applicable; and post upgrade/release testing to ensure the application/system is functioning properly
Participate in Annual Disaster Recovery Testing and assist in updating the SME master directory
Support/assist the SME user group. Review and update standardized procedures and Solution Database on an annual basis
Review Ad hoc reports for standardization and if a new report is requested add the report
Provide support for all audit and exam requests and share the information with all banks
Assist in the set up and training of merger and acquisition banks
Assist Year end activities
Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including, but not limited to Bank Secrecy Act, FACT ACT, Community Reinvestment Act, and EEO/AA/Fair Employment Practices
Qualification
Required
HS Diploma or equivalent required
Minimum 1 year working in banking
Advanced ability to fulfill the needs of customers by anticipating their needs and delivering timely and accurate communication and follow through
Can establish a systematic course of action for self to accomplish objectives in an organized manner; determines priorities and allocates resources effectively, within established timeframes
Actively listens and seeks to understand others in a team-based environment
Effective written and oral communication skills
Advanced working knowledge from user perspective of Jack Henry applications
e-Banking suite knowledge
Fluency in Microsoft Office Word and Excel
Exhibits objectivity and openness to other's views; gives and welcomes feedback; contributes to building a confident team spirit; supports everyone's efforts to succeed
Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; and uses reason even when dealing with emotional topics
Safeguards digital resources and adheres to all Standards, Procedures and Policies relevant to Cyber Security, Information Security (i.e. GLBA/Clean Desk) and physical security
Instills mutual trust and confidence, fosters a culture of compliance and high ethics and confidentiality, advanced demonstration of corporate responsibility and fair treatment of others
Preferred
Jack Henry core platform experience preferred
Company
Foresight Bank FFG
Foresight Bank: Built from Local Strength, United by Purpose Foresight Bank was formed by uniting six long-standing community banks—German American State Bank, Northwest Bank of Rockford, State Bank of Freeport, Lena State Bank, State Bank of Davis, and State Bank of Herscher—under one charter to better serve the people and businesses across our region.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase