INFORMATION TECHNOLOGY SPECIALIST II jobs in United States
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California Department of Developmental Services ยท 16 hours ago

INFORMATION TECHNOLOGY SPECIALIST II

The California Department of Developmental Services is a state agency providing services to individuals with developmental disabilities. They are seeking a Lead ServiceNow administrator to oversee the development, configuration, and enhancement of the ServiceNow platform, while providing leadership and technical expertise.

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Responsibilities

Administers and provides leadership and technical expertise for ServiceNow
Responsible for the development, configuration, and enhancement of the ServiceNow platform

Qualification

ServiceNowOffice 365AzureActive DirectoryPowerShellVMWareIncident ManagementChange ManagementCommunicationTeam Leadership

Required

Must be a resident of the State of California at the time of appointment
Must have lawful authorization to work in the United States
Must include all employment history on the Employment Application (STD 678), including detailed job descriptions/duties, hours worked per week, and start/end dates (MM/DD/YYYY)
If using list eligibility from an on-line exam to qualify for this position, must include any documentation (i.e., copy of transcript, degree, license, etc.) to verify meeting the MQ's
Possession of Minimum Qualifications will be verified prior to interview and/or appointment
If meeting Minimum Qualifications with education, must include unofficial transcripts/diploma for verification

Preferred

Knowledge Of: Office 365
Knowledge Of: Microsoft Apps for Enterprise (formerly ProPlus)
Knowledge Of: Azure
Knowledge Of: ServiceNow or other Ticketing Systems
Knowledge Of: Microsoft Exchange 2013 and above
Knowledge Of: Microsoft Server 2016 and above
Knowledge Of: Active Directory
Knowledge Of: Group Policy
Knowledge Of: Routing (Layer 3)
Knowledge Of: PowerShell
Knowledge Of: Anti-Virus Software
Knowledge Of: Enterprise Backup Solutions
Knowledge Of: Patch Management
Knowledge Of: Mobile Device Management
Knowledge Of: Change Management
Knowledge Of: Incident Management
Knowledge Of: Service Request Management
Knowledge Of: Asset Management
Knowledge Of: VMWare
Ability To: Be a team leader
Ability To: Provide excellent communication
Ability To: Manage project schedules
Ability To: Work independently with minimal assistance
Ability To: Stay current with the latest developments in software
Ability To: Develop technical documentation
Ability To: Adapt and manage multiple tasks and priorities
Ability To: Develop effective solutions
Ability To: Communicate with users, team members and management effectively

Benefits

Excellent medical, dental and vision insurance benefits
Retirement benefits

Company

California Department of Developmental Services

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California Department of Developmental Services is into the development of differently-abled people to make choices & live productive lives.