Aspen Technology · 23 hours ago
Associate Technical Support Engineer (Knowledge of Aspen Simulation Software)
Houston, TX
Full-time
Hybrid
New Grad, Entry Level
0+ years expAspen Technology is seeking a Technical Support Engineer to join our industry leading Engineering software support team. The ideal candidate will resolve customer problems and provide consultation with AspenTech Engineering software such as Aspen Plus and Aspen HYSYS, while also delivering training and support to enhance customer value from the products.
IndustrialIndustrial AutomationIndustrial ManufacturingManufacturingSoftwareSupply Chain ManagementSustainability
Responsibilities
Assignments will be varied. Your time will be divided between solving customer technical support problems with our Engineering software via telephone/web, delivering high quality training on our Engineering product line, pre-sales support to win new customers and other department projects as needed
Learn and understand our customers’ business problems and data flows. Provide customer specific reviews, health checks and guidance to holistically solve customers’ business problems. Provide specific recommendations to the customers on how to achieve more business value from our products
Drive improvement in our Engineering software. Provide your own ideas and bring customer feedback to the R&D team to make our products better
Serve as a technical expert and provide technical leadership in several specialized areas within our Engineering technical support team
Review unresolved issues to ensure proper resolution of customer’s problems and provide second level support to complex problems through broader technical knowledge
Develop and maintain Engineering training course materials and curriculum to include newly released functionality
Mentor junior level customer support engineers or consultants by virtue of broad industrial experience and in-depth product knowledge and skill
Author white paper solution articles for publication to the user community through our support web knowledge base
Travel to customer sites if required. Travel is usually less than 25% and may occasionally be international
Qualification
Required
Bachelor's, Master's or Ph.D. in Chemical Engineering
Entry level to 2yrs of experience
Hands-on problem-solving skills with a drive to deliver quality work
Excellent communication, interpersonal and customer relationship skills
Be able to work well in diverse teams composed of people with varied backgrounds
Demonstrated ability to convey complex information in a clear and concise manner
Preferred
Experience with process modeling, simulation tools (Aspen Plus/ Aspen HYSYS etc.) is preferred
Company
Aspen Technology
Aspen Technology is a global leader in industrial software.
1001-5000 employees
H1B Sponsorship
Aspen Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (31)
2021 (32)
2020 (45)
Funding
Current Stage
Public CompanyTotal Funding
$7.3BKey Investors
Emerson
2025-01-27Post Ipo Secondary· $7.2B
2025-01-27Acquired
2003-08-19Post Ipo Debt· $100M
Leadership Team
Antonio Pietri
President and Chief Executive Officer
Chantelle Breithaupt
Chief Financial Officer
Recent News
Private Capital Journal
2026-01-07
Company data provided by crunchbase