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STRS Ohio · 6 hours ago

Information Technology, Student (ITS Service Desk) - PTO

Columbus, Ohio

Full-time

Onsite

New Grad

$25/hr - $25/hr

STRS Ohio is one of the nation’s largest retirement systems, serving Ohio’s educators. They are seeking an Information Technology, Student (ITS Service Desk) to assist with general tasks supporting the ITS Service Center, including troubleshooting hardware and software issues and managing customer inquiries.

AssociationFinancial ServicesNon Profit

No H1B

Responsibilities

Assist with walk-in, telephone calls or web-based consulting and tier one troubleshooting for both hardware and software

Under guidance of the supervisor, Client Services, or service center technicians, assist with inquiries from all of the above sources, establish record with details of technical issue and assign or route calls using incident management software

Analyze, troubleshoot (e.g., identify hardware conflicts; manage memory allocation; determine performance issues using system tools), complete various State Teachers Retirement System of Ohio (STRS Ohio) application configurations, and resolve customer issues and inquiries with precise information following defined departmental procedures. Follow up with customer(s) to ensure complete satisfaction and closure. If resolution is not achievable, provide sufficient information to tier two support with supervisor guidance

Review daily tasks, customer follow up and overall workload with Service Desk team member(s) or supervisor to establish a strategic approach to ensure workload is monitored and contained on a daily

Follow established procedures for hardware, software, system, and customer support. Review and update existing documentation as defined by supervisor

Assist with managing ITS assets to accurately account for asset movement following STRS Ohio standards

Maintain professional and technical knowledge by reviewing daily reports and monitoring production status

Qualification

Windows-based operating systemMS OfficePCsPeripheralsIncident management softwareCommunication skillsInterpersonal skillsOrganizational skillsTeamwork

Required

Proven experience with PCs, peripherals and Windows-based operating system

Proven experience with desktop productivity applications such as MS Office and MS Windows

Ability to work with and preserve confidential information

Above-average oral and written communication skills

Interpersonal skills necessary to deal effectively and courteously with internal and external contacts

Above-average organizational skills and a high degree of accuracy and attention to detail

Proven ability to operate Microsoft Office programs and standard office equipment

Ability to work independently and in a team environment while meeting deadlines with minimal direct supervision

Considerable standing, walking, bending, and ability to lift objects weighing up to 75 pounds

Excellent work record of attendance, punctuality, and the ability to maintain a flexible work schedule to meet business needs. Occasional evening, weekend and non-regular work hours may be required