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Houston Zoo · 1 day ago

Seasonal, Guest Service Representative - Starting at $15/hour!

6200 Hermann Park Dr, Houston, TX 77030, USA

Full-time

Onsite

New Grad, Entry Level

$15/hr - $15/hr

0+ years exp

Houston Zoo is a prominent organization dedicated to wildlife preservation and education. They are seeking Seasonal Guest Service Representatives to assist guests with ticket purchases and provide information about the Zoo, ensuring a memorable experience for all visitors.

Education

Responsibilities

Assists guests in a friendly and positive manner regarding Zoo offerings, prices, information and directions

Provides information and directions to guests concerning the Zoo mission, rules and events. Assists in answering questions from guests concerning general knowledge of procedures, locations, and information

Operates computer, radios, phones, and other office equipment in an efficient and effective manner

Provides consistent and exceptional internal and external guest service per established guidelines

Remain productive and efficient when maintaining performance accuracy

Monitors all areas to ensure a safe and secure environment and reports problems to supervisors; may require intervention with public to assist and resolve guest issues

Ensures work areas are presentable and free of debris

Project a professional image while in uniform and when using the radio

Comfortable giving and receiving performance feedback from supervisors and guests

Contributes to saving animals in the wild through reduction of waste, water and energy use and inspiring guests and staff to take wildlife protecting actions

Greets and assists guests in a friendly and positive manner regarding Zoo offerings, prices, rules, directions, and additional information such as events or activities

Must portray an attitude of invitation while engaging with guests and their children, offering them a fond farewell after each interaction

Must be adept at handling guest inquiries in a fast-paced, team-oriented environment while efficiently processing ticket media

Monitors all areas to ensure a safe and secure environment and reports problems to supervisors; may require intervention with public to assist and resolve guest issues

Facilitate operations at the Wildlife Carousel, Giraffe Feeding, Water Play Park & Special Events or other attractions in a safe, friendly manner

Ensure accurate attendance records are captured through effective use of various scanning devices or other tracking methods

Ensures that guest items are meeting zoo regulations upon entrance, prevents zoo property from leaving zoo grounds

Meets departmental expectations regarding attendance policy and work readiness

Performs other duties as assigned

Being fully vaccinated against Covid-19 is a requirement for this position