Alliance CAS ยท 4 days ago
Support Generalist
US
Full-time
Hybrid
Senior Level
5+ years expAlliance CAS is a company that provides operational support within the Collections & Statutory Process Operations Department. The Support Generalist role focuses on executing statutory processes, managing collection accounts, and ensuring compliance with regulations while collaborating with cross-functional teams.
PaymentsReal EstateResidential
Responsibilities
Serve as primary liaison for client and property management inquiries related to individual collection accounts, providing timely and accurate responses
Proactively manage assigned collection files, ensuring timely action and compliance with procedures and legal requirements
File and maintain valid liens; ensure statutory notices are prepared, sent accurately, and on schedule
Conduct thorough research of property ownership through deed and public records searches
Reconcile ledgers and account statements to ensure accuracy and consistency in financial records
Maintain detailed file documentation and provide comprehensive monthly status updates through written case notes and reports
Ensure all collection activities comply with applicable federal and state regulations, including the Fair Debt Collection Practices Act (FDCPA) and HOA assessment collection laws
Adhere to company policies and procedures in all collection activities
Stay informed on any changes in collection laws and best practices, ensuring compliance in all statutory notices
Support dispute resolution by communicating with owners regarding disputes, documentation requests, and account questions within required timeframes
Assist with preparing or drafting written responses and documenting owner disputes
Batch and attach dispute-related documents to appropriate files
Assist with enrolling owners into payment plans or settlements following dispute resolution
Provide backup support for dispute files, mortgage foreclosure files, or collections activities during peak volume or coverage needs
Work with cross-functional teams ensure alignment and efficient execution of processes
Meet or exceed individual performance metrics, including recovery rates, call volume, and successful payment arrangements
Work with team members to provide backup and support, ensuring good service delivery and meetng service level agreements (SLAs)
Meet or exceed individual performance metrics, including SLAs and email management
Participate in team meetings to review best practices, provide feedback, and contribute to continuous process improvements
Special projects as assigned
Qualification
Required
Minimum of 5 years of experience in statutory processing, collections, or a related field
Strong understanding of statutory regulations and compliance requirements, especially within association collections
Strong organizational and multitasking abilities, with a focus on timely and accurate task completion
Ability to manage performance, set goals, and track progress effectively
Excellent problem-solving skills and the ability to address operational challenges in real time
Proficient with software tools such as Collectronic, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and office equipment
Strong communication and interpersonal skills, with the ability to collaborate across departments and with external clients
Knowledgeable about relevant laws and regulations, including the Fair Debt Collection Practices Act (FDCPA)
Able to work independently and as part of a team
Preferred
Bachelor's degree in office administration, business, or a related field
Experience with property management and community associations
Company
Alliance CAS
Alliance CAS is a collection agency that provides association collection services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Michael Bodner
Chief Executive Officer
Company data provided by crunchbase