NEOGOV · 6 hours ago
IT Systems Support Analyst - M365
Government Center, MN
Full-time
Onsite
Mid Level
$36.60/hr - $61.15/hr
3+ years expNEOGOV is a recognized employer in Southeast Minnesota, committed to fostering a vibrant community. They are seeking an IT Systems Support Analyst to provide technical assistance and training on Microsoft 365 applications, ensuring user satisfaction and alignment with organizational needs.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Provides technical and/or business application consulting in research, evaluation, and maintenance of M365 products introduced into the environment and support
Develop and implement training, documentation, coordination of user groups, change management functions, and implementations for all M365 products
Works in conjunction with Global Administrator on implementation and integration of M365 applications with core systems County wide
Provides Tier 2 support of applications contained within the Microsoft 365 environment
Collaborate with ITS Workgroups to ensure proper procedural and system operational functions across assigned departments, ITS, system vendors, and state agencies related to the automated systems; coordinates related activities between management and user personnel
Contributes to change requests, testing, pilot rollouts and maintenance of KB articles in relation to M365 products
Facilitates ticketing responsibilities by managing user submitted incidents
Works cross-functionally with ITS teams and customers to communicate updates, offer technical guidance, and ensure successful issue resolution
Performs related duties as required
Qualification
Required
Bachelor's degree from an accredited college or university in computer science or related field and three (3) years of experience in a similar position as listed in the work functions
A combination of education and experience equivalent to seven (7) years of experience in a similar position as listed in the work functions
Regular and reliable attendance is a necessary component of job/position
Individuals required to use County vehicles and equipment must have a valid driver's license and be free of any major traffic violations for the last three (3) years
Thorough knowledge of Microsoft 365 applications and other modern workplace applications
Thorough knowledge of technical specialty including industry best practices
Knowledge of advanced information systems integration, administration, optimization and support
Knowledge of computer systems and applications across various platforms for business
Knowledge technical engineering systems in a complex computing environment
Skill in analytical thinking and problem solving
Skill in teamwork and interpersonal interaction
Skill in leading projects and technology initiatives
Skill in creating training documents
Ability to quickly learn and adapt to new technologies
Ability to provide technical leadership to other staff
Ability to analyze requirements, develop effective solutions, and manage solution implementation
Ability to work in a team-oriented; collaborative environment
Ability to communicate effectively both verbally and in writing
Ability to organize and prioritize workload
Ability to establish and maintain effective working relationships with others
Benefits
Paid Time Off
Flexible Time Leave
Paid Holidays
Employee Health and Insurance Benefits
Health Insurance
Nice Healthcare
Prescription Drug Plan
Dental Insurance
Life Insurance
Vision Insurance
Voluntary Life Insurance
PERA Life Insurance
Minnesota Paid Leave
Long Term Disability Insurance
Employee Assistance Program
Flexible Spending Accounts
Blood Assurance Program
Workers Compensation
Retirement
Deferred Compensation Plans
Years of Service Awards
Direct Deposit
United Way Donation
Staff Development Program
Tuition Reimbursement
Savi Loan Forgiveness
Credit Union
Parking/Transit Plan
Jury Duty
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase