Facebook · 1 week ago
Supervisor, Membership Services
Columbia, South Carolina
Full-time
Hybrid
Mid, Senior Level
3+ years expBlueCross and BlueShield of South Carolina is seeking a Supervisor for Membership Services. The role involves assisting in membership/enrollment, billing, collections, and customer service, ensuring quality processing and compliance with regulations.
Computer Software
Responsibilities
Assists management with verifying the accuracy and timeliness of workflow functions
Serves as liaison, coordinating with other departments as needed
Ensures compliance with all applicable laws and standards, and timely and accurate reporting to regulatory agencies for financial and compliance related transactions
Influences training needs for department to provide excellent customer service with customers, marketing, management/others
Performs quality control functions for work performed
Develops work plans to improve quality performance
Prepares/reviews weekly/monthly reports
Works with internal and external departments, customers, and agencies to resolve issues that may arise
Participates in the planning, organizing, and implementation of new groups, renewing groups, and existing groups
Develops, maintains, and updates procedures
Coordinates special projects, system testing, system enhancements, group set-up maintenance, etc
Qualification
Required
Bachelor's Degree
Four (4) years job related work experience or Associate's and two (2) years job related work experience
Three (3) years of experience in membership, billing, claims processing, accounting and/or customer service, or a combination of these areas. One (1) of the three (3) years must be in a team lead/leadership role OR equivalent military experience in grade E4 or above
Knowledge and proven ability in a membership or billing system
Good judgment skills
Demonstrated proficiency in spelling, punctuation, and grammar
Demonstrated verbal and written communication skills
Effective customer service and organizational skills
Ability to persuade, negotiate, or influence others
Ability to handle confidential or sensitive information with discretion
Basic business math proficiency
Ability to lead and motivate employees
Microsoft Office
Benefits
401(k) retirement savings plan with company match.
Subsidized health plans and free vision coverage.
Life insurance.
Paid annual leave – the longer you work here, the more you earn.
Nine paid holidays.
On-site cafeterias and fitness centers in major locations.
Wellness programs and healthy lifestyle premium discount.
Tuition assistance.
Service recognition.
Incentive Plan.
Merit Plan.
Continuing education funds for additional certifications and certification renewal.
Company
The Facebook company is now Meta. Meta builds technologies that help people connect, find communities, and grow businesses.
10001+ employees
H1B Sponsorship
Facebook has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (942)
2021 (5811)
2020 (4476)
Funding
Current Stage
Late StageLeadership Team
Arunava Chatterjee
Executive Director of Ghost Black Operations & CEO & CTO
Shubhra Gupta
CEO
Recent News
Business Live
2025-11-03
2025-11-01
Company data provided by crunchbase