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Aston Carter · 1 day ago

Automotive Service Writer

Auburn Hills, MI

Contract

Onsite

New Grad, Entry Level

$20/hr - $25/hr

Aston Carter is a company providing corporate talent solutions, and they are seeking an Automotive Service Writer for their busy automotive repair shop. The role focuses on clear communication and exceptional customer service, acting as the main point of contact between customers and technicians to ensure a smooth repair process.

ConsultingHuman ResourcesInformation Technology

Growth Opportunities

Responsibilities

Greet customers professionally both in person and over the phone

Listen carefully to customer concerns and document them accurately

Open repair orders and communicate vehicle issues clearly to technicians

Prepare and explain estimates in a straightforward and honest manner

Recommend maintenance and repairs based on safety and vehicle needs

Communicate updates and timelines to customers throughout the repair process

Obtain approvals before performing work

Review completed repairs and invoices with customers at vehicle pickup

Maintain organized and accurate service records

Work closely with the service team to keep workflow running smoothly

Help create a welcoming, professional, and stress-free environment for customers

Qualification

Automotive service writingCustomer service skillsShop management softwareCommunication skillsData entryBasic automotive knowledgeMultitaskingHonestyPunctualityValid driver’s licenseTechnical writing skillsOrganizational skillsTeam-oriented