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Cox Enterprises · 1 day ago

Follow Up Specialist (Cox Automotive Fleet Client Solutions Delivery)

United States

Full-time

Remote

New Grad, Entry Level

$15.10/hr - $22.69/hr

0+ years exp

Cox Automotive is a leading company in transforming the automotive experience, and they are seeking a detail-oriented Follow Up Specialist to join their FleetNet America team. The role involves managing logistics of fleet operations and ensuring timely customer service through effective communication and data management.

AdvertisingBroadcastingDigital MediaTelecommunications

Growth Opportunities

No H1B

Responsibilities

Handle all inbound calls in a timely manner

Accurately gather and follow customer requirements during the initial call

Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit’s location

Ensure accurate billing information is communicated to the service provider

Handle estimates promptly and accurately

Make outbound calls to obtain updates on open events

Keep customers updated on the event status and follow their instructions

Collaborate with the roadside dispatcher when problems arise

Manage time effectively to prioritize and complete tasks within deadlines

Qualification

Customer service experienceLogistics managementData entryMultitaskingProblem-solving

Required

High school diploma or GED and up to 2 years of experience in a related field

Strong customer service experience

Preferred

A degree in related discipline or industry experience

Benefits

A competitive salary and top-notch bonus/incentive plans.

Exceptional work-life balance, flexible time-off policies and accommodating work schedules.

Comprehensive healthcare, with multiple options for individuals and families.

Generous 401(k) retirement plans with company match.

Professional development and continuing education opportunities.

Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.

Extra perks like pet insurance, employee discounts and much more.

Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year.

Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.