Apply on Employer Site

EMS Management & Consultants, Inc. · 7 hours ago

Technical Services Specialist

Clemmons, NC

Full-time

Hybrid

Entry, Mid Level

$55K/yr - $80K/yr

2+ years exp

EMS Management & Consultants, Inc. is seeking a Technical Solutions Specialist responsible for supporting the design, configuration, and delivery of technical solutions for revenue cycle operations. The role involves collaborating with various teams to ensure technology meets customer-specific requirements and includes responsibilities such as requirement gathering, testing, and providing training.

ConsultingInformation Technology

Responsibilities

Support the design, configuration, and delivery of reports, dashboards, and data solutions needed to meet internal and client needs

Partner with stakeholders to gather business requirements, document workflows, and translate needs into clear technical specifications

Partner with Sales and Client Success teams to onboard new customers throughout the sales cycle, including proposal review, customer onboarding meetings, and technical requirements gathering

Perform testing and quality assurance for new reports, data extracts, and system enhancements to ensure accuracy and reliability

Serve as a subject matter expert (SME) for data requirements related to customer data Accounts Receivable (AR) conversions

Troubleshoot issues related to reporting, data integrity, and system integrations, escalating as needed to technical teams

Serve as a subject matter resource on EMS|MC’s data structures, reporting tools, and revenue cycle workflows

Help develop and maintain documentation for data definitions and solution requirements

Provide training and education to internal users on customer-specific solutions and data usage best practices

Identify opportunities to improve processes, create standardization, and promote automation

Ensure all data handling complies with privacy, security, and regulatory requirements, including HIPAA

Perform other duties as assigned

Qualification

SQLData analysisHealthcare technologyReporting toolsCloud platformsScripting languagesProblem-solvingCommunication skillsOrganizational skills

Required

Bachelor's degree in Information Systems, Business Analytics, Computer Science, Healthcare Administration, a related field or equivalent experience

2+ years of experience in a technical, reporting, analytics, or solutions-focused role

Detailed knowledge of EMS revenue cycle processes, data structures, and existing technical solutions

Proficiency with Structured Query Language (SQL) and working knowledge of relational databases

Strong analytical and problem-solving skills with the ability to work through complex data questions

Ability to communicate effectively with both technical and non-technical stakeholders

Strong organizational skills and experience managing multiple tasks or projects simultaneously

Proficiency in English is necessary for job-related communication, including understanding policies, writing correspondence, and engaging with colleagues or clients