The Campbell's Company · 6 hours ago
Customer Service Coordinator
USA - PA - Hanover
Full-time
Onsite
Entry Level
$38K/yr - $54K/yr
2+ years expThe Campbell's Company is a well-established brand known for its iconic food products. They are seeking a Customer Service Coordinator to deliver exceptional service to independent distributor partners and support various operational processes.
Food and BeverageFood ProcessingManufacturingMeat and PoultryRecipesSnack Food
Responsibilities
Deliver timely, thorough responses to phone and email inquiries from independent distributor partners (IDPs), sales managers, and DSD operations personnel; maintain inquiry tracking
Process and support DSD plant or IDP setup changes
Initiate plant closes to ensure route orders process correctly, including accelerations as needed
Process special IDP orders in a database system
Audit transactions daily through integrity reports
Correct IDOC errors, interface errors, and open orders
Review and address shared email boxes and ServiceNow items daily
Test, support, and implement new systems and process changes
Document all required work processes
Support independent distributors with order management, settlement, plant closes, call documentation, and issue escalation
Draft and submit IDP communications
Assist with order processing errors, product planning, cycle count changes, and nightly warehouse error reports
Build strong relationships across sales, operations, plants, and independent distributors
Provide holiday support and Saturday coverage as needed
Complete other job‑related duties as assigned
Qualification
Required
Associate Degree or a minimum of 2 years of related experience
Strong attention to detail, organization, and ability to balance multiple tasks
Urgency, accuracy, and mental focus in a fast‑paced environment
Proficiency with Microsoft Office, digital workflow systems, and database management systems (e.g., SAP)
Ability to communicate effectively, build comfort with customers, and deliver exceptional service
Professionalism, ownership, team focus, and a commitment to continuous learning
Ability to sit for extended periods, use a phone and computer, and occasionally lift up to 25 lbs
Preferred
Experience supporting DSD operations or working with independent distributors
Familiarity with IDOC troubleshooting, integrity reporting, and order management systems
Experience drafting communications or supporting system implementations
Experience providing cross‑functional operational support in a CPG or distribution environment
Ability to speak/understand Spanish
Benefits
Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners).
Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting.
Campbell’s offers unlimited sick time along with paid time off and holiday pay.
If in WHQ – free access to the fitness center.
Access to on-site day care (operated by Bright Horizons) and company store.
Our 'Campbell’s Cares' program matches employee donations and/or volunteer activity up to $1,500 annually.
Campbell’s has a variety of Employee Resource Groups (ERGs) to support employees.
Company
The Campbell's Company
Since 1869, we’ve been connecting people through food they love. Our history was created by remarkable people, ideas and innovations.
10001+ employees
H1B Sponsorship
The Campbell's Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (11)
2023 (4)
2022 (14)
2021 (2)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
$3.4MKey Investors
U.S. Department of Agriculture
2024-10-28Grant· $3.4M
1954-11-16IPO
Leadership Team
Kelly Palumbo
SVP, Controller and Chief Accounting Officer
R
Rebecca Gardy
Senior Vice President and Chief Investor Relations Officer
Recent News
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