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GE Vernova · 3 hours ago

Premium DT Support Engineer

Atlanta

Full-time

Onsite

Entry, Mid Level

$80K/yr - $80K/yr

2+ years exp

GE Vernova is committed to addressing the climate crisis and electrifying the world while helping to decarbonize it. The Premium DT Support Engineer will provide top-tier IT technical support and services for VIP customers, ensuring a seamless experience with technology and support initiatives.

EnergyEnergy EfficiencySustainability

Responsibilities

Act as DT concierge service to provide VIP customers support for all DT related issues and requests

Focal point for VIP customer interactions and support for all Premium site IT infrastructure issues including client, mobility, wireless, AV, conference room, and network connectivity

Analyze and resolve complex hardware and software issues

Provide Premium audio-visual support, acting as an escalation and resolution point for service issues and managing 3rd-party service providers (as needed) to ensure business needs are being met

Partner with other DT teams on new technology introduction projects to communicate, plan for, and ensure readiness for our VIP customers

Delivery of videoconferencing technologies and equipment for senior executive presentations, live events, and meetings. Troubleshoot any issues as they arise to resolution

Partner with the Collaboration team for the build out of Premium site conference rooms

Identify and resolve problems, applying knowledge in complex, difficult, or stressful situations

Maintain/resolve all open incidents/requests in a timely manner and through proper ticket management processes

Provide onsite hands and eyes support for other DT teams

Ensure all business policies and standards related to client services and DT security and compliance are being met

Provide timely, proactive communications to stakeholders on significant issues and developments

Fully own the support experience of all the technologies that the VIP customers use daily

Perform all other duties as specified by leadership team

Qualification

Technical SupportAudio Visual SupportDesktop SupportClient TechnologiesNetwork FundamentalsWindows Operating SystemMac Operating SystemIOS Operating SystemAndroid Operating SystemMicrosoft OfficeCollaboration ToolsTelephony & MobilityVideoconferencing SolutionsProblem SolvingCommunication SkillsInterpersonal SkillsTeam Collaboration

Required

Bachelor's degree in Computer Science, Information Management or other technical / IT field and 2 years of relevant experience OR in lieu of a degree: a HS diploma/GED and 6+ years of IT experience or equivalent military experience/training with client (PC) technologies, and support services

2+ years of experience with client (PC) technologies and support services

2+ years of experience of AV

2+ years of experience desktop support

Preferred

Operations experience in technical customer support and troubleshooting

Ability to develop and follow procedures

Ability to manage multiple, simultaneous tasks, client relationships and expectations

Excellent written and oral communication skills

Strong interpersonal skills

Strong team player – collaborates well with others to solve problems and actively incorporates

Ability to coordinate several projects simultaneously

Effective problem identification and solution skills

High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment

Passion for technology and learning

Strong listening skills

Windows, Mac, iOS, Android operating systems

Microsoft Office and Collaboration tools

Telephony & Mobility

Audio Visual & Videoconferencing solutions

Basic Network (LAN, WAN, WLAN) fundamentals

Ability to communicate effectively with technical and non-technical communities

Ability to work with varying levels of internal stakeholders and external vendors

Demonstrated customer focus

Benefits

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services.

Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants.

Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

New hires also receive 40 hours of personal business time, 160 hours of personal illness and caregiving time (subject to state law), and two weeks of annual vacation (which may be pro-rated based on start date).