Masimo · 9 hours ago
IT Support Specialist II
Irvine, CA
Full-time
Onsite
Entry, Mid Level
$25/hr - $35/hr
2+ years expMasimo is a company that has been enhancing noninvasive monitoring for over thirty years to improve patient outcomes. The IT Support Specialist II will provide advanced IT support to internal employees, troubleshoot issues with various devices, and assist with compliance and policy implementation.
BiotechnologyHealth CareManufacturingMedical Device
Responsibilities
Provide advanced IT support to internal Masimo employees to fulfil requests and troubleshoot issues with desktop computers, laptops, printers, mobile devices, and peripheral devices
Assist onsite and remote employees with their computer and software issues with Windows, Macs, iOS, and Android
Provide recommendations for improving Helpdesk processes
Escalate any major or unresolved IT issues to IT management
Assist with implementation of policies and processes for company compliance with federal regulations
Understands all security policies associated within the network infrastructure
Software installation and network troubleshooting
Imaging computers and desktop/laptop setup
Document resolution and follow up with trouble tickets
Help purchase and manage hardware and software inventory
Assist other IT team members with project tasks and testing
Maintain computer equipment connected to the network
Provide end-user and remote support; Assist and educate network users; Prepares technical and user documentation and training materials
Included in on-call rotation
Performs other duties or special projects as assigned
Qualification
Required
Professional and confidential customer support
Excellent verbal and written communication skills
Patient and enthusiastic attitude. Ability to adapt to fast paced environment
In depth working knowledge of Microsoft Windows OS, Microsoft Office, and other standard PC applications
Ability to properly define requests and issues, research solutions, propose ideas, and execute ideas to satisfaction
Strong attention to detail. Excellent documentation skills
In-depth working knowledge of Microsoft Windows and the Microsoft Office Suite
Strong knowledge of end-user computer hardware and software configurations
Knowledge of networking protocols and services including, but not limited to, ethernet, Wi-Fi, mobile networks
Technical aptitude to learn, follow, and create instructions
Strong troubleshooting skills
Strong follow up skills
Ability to diagnose issues through experience and information provided by end user without much research
Technical aptitude to learn and follow instructions
In depth working knowledge of Microsoft Windows OS, Microsoft Office, and other standard PC applications
Bachelor's degree or certificate preferred
Ability to operate a motor vehicle and maintain a valid Driver's license
Preferred
2 or more years of experience
Microsoft Certifications preferred
Hardware Certifications preferred
Broad knowledge of Windows client/server network environment
Company
Masimo
Masimo Corporation, a medical technology company, develops, manufactures, and markets noninvasive patient monitoring products.
1001-5000 employees
H1B Sponsorship
Masimo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (35)
2024 (22)
2023 (27)
2022 (25)
2021 (24)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$754.95MKey Investors
Politan Capital ManagementRobecoBill & Melinda Gates Foundation
2022-08-15Post Ipo Equity· $750M
2017-08-26Post Ipo Equity
2016-11-11Grant· $4.95M
Leadership Team
Michelle Brennan
Board Chair
Recent News
2026-01-13
2026-01-13
Company data provided by crunchbase