Speed Commerce · 3 months ago
Client Success Support Representative
Louisiana, MO
Full-time
Onsite
Entry Level
$15/hr - $15/hr
2+ years expSpeed Commerce is focused on ensuring client satisfaction through effective support services. The Client Success Support Representative is responsible for various support functions within the Client Success Department and will work closely with the Client Success Representative to maintain high standards of service delivery.
Call CenterContact ManagementE-CommerceInformation TechnologyLogisticsSupply Chain ManagementWholesale
Responsibilities
Review and clear Held Order Transactions requiring analyzing data
Customer chargebacks
Processing return merchandise to vendors
Setup/maintain software tables and codes specific to the client’s business parameters as needed
Load items into the item master
Setup and maintain kit offerings
Generate reports including special reports for clients and leadership as required
Process client tickets submitted through the client support ticketing system
Assist clients with systemic questions and processes
Coordinate and process orders requiring special handling
Coordinate with Client Success department and internal staff to ensure customer satisfaction
Assist in onboarding new clients as needed
Assist and fill in as needed for others in the Client Success department
Other duties as assigned
Qualification
Required
High level of initiative and works well in a team environment
Excellent communication skills, both written and verbal
Handles stressful situations and deadline pressures well
Is consistently at work and on time. Arrives at meetings and appointments on time
Follows instructions and responds positively to management direction
Excel, Word, & Access knowledge required
2-3 years administrative or customer service experience or comparable business education
Fluent mathematical abilities
Prolonged periods sitting at a desk and working on a computer
Company
Speed Commerce
Speed Commerce is a private, vertically integrated, multi-channel platform of e-commerce services.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$175MKey Investors
GE Commercial Finance
2014-06-01Post Ipo Equity· $10M
2005-04-18Post Ipo Debt· $165M
1993-12-13IPO
Leadership Team
Cary Samourkachian
President & CEO
Jason Chan
Vice President of Sales and Marketing
Recent News
Company data provided by crunchbase