Interactive Government Holdings, Inc. · 5 months ago
Data Analytic SME DHA inTransition Spt Svcs Contact Center (VA, Springfield)
Springfield, VA
Contract
Onsite
Mid Level
3+ years expInteractive Government Holdings, Inc. is a leading professional services and technology provider to the Federal Government, focusing on serving uniformed service members and their support systems. They are seeking a Data Analytics SME for the Defense Health Agency's inTransition Support Services Contact Center, responsible for providing support to transitioning service members and veterans in accessing mental health and TBI care.
ConsultingGovernmentProfessional Services
Responsibilities
Provide inTransition Support Services through a contact center that provides response for customers by telephone, voicemail, website chat, email, and text messaging
The contact center will comprise an incoming triage service to respond to and direct calls and inquiries to the appropriate area (i.e., an inTransition coaching intake, external crisis line, etc.)
The contract will also provide individual coaching support services to service members and veterans seeking a new mental health and/or moderate to severe TBI care provider or related resources
In addition, the contract will provide individual coaching support services to service members and veterans to maintain continuity of care as they transition between providers, geographic locations, and healthcare systems
Qualification
Required
A bachelor's or master's degree and three years or more relevant experience in mental health data analytics or a related field (healthcare data analytics)
At least one year of experience post-degree in mental health data/database management
At least one year of experience post-degree in analysis and presentation of program data
Proficient with database management and/or statistical software such as Excel, Access, Stata, or SPSS
Proficiency in SQL and Tableau
Company
Interactive Government Holdings, Inc.
Interactive Government Holdings, Inc. (IGH) is an 8(a), service-disabled veteran owned, small, disadvantaged business headquartered in Springfield, VA.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Laura Price
Chief Financial Officer / Chief Operating Officer
Company data provided by crunchbase