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OMEGA SA · 2 days ago

Customer Service Representative

Seattle, WA

Full-time

Onsite

New Grad, Entry Level

OMEGA SA is part of the Swatch Group Ltd, an international leader in the manufacture and sale of watches and jewelry. The Customer Service Representative will handle customer inquiries regarding service and repair orders, ensuring high levels of customer satisfaction and maintaining accurate records within the SAP system.

Consumer GoodsManufacturingProduct Design

Responsibilities

Research and respond to customer inquiries in person, phone and e-mail

Issue repair estimates and provide customer with repair process related information

Review and update customer records on computerized data base, SAP system

Maintain parts inventory and its replenishment

Resolve problems through partnerships with appropriate parties/department heads

Perform due diligence on customer inquiries through oral and written communication

Research timepieces and parts in the SAP

Assure the highest level of customer satisfaction including timely and adequate follow up process

Qualification

Customer service approachSAPMS OfficeAdministration skillsAttention to detailWork under pressureFlexibility

Required

Customer service approach

Attention to detail

Administration skills

Ability to work under pressure

Computer skills: SAP; MS Office

Flexibility

Benefits

Excellent health, dental and vision insurance (employee and dependents are eligible 1st of the month following 30 days; generous employer contribution)

Immediate participation in the 401(k) and 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution)

Company paid life insurance and Long Term Disability

3.5 weeks of PTO per year, 1 Month PTO after 5 years

Special bucket of sick time per year extended paid time for medical, parental and military leave

Holiday pay

Voluntary FSA, STD, Accident/Hospital Indemnity insurance

Employee product discount

Excellent medical, dental and vision insurance (eligible 1st of the month following 30 days, generous employer contribution)

Immediate participation in the 401(k) and 100% vested employer match after one year of employment

18 PTO days per year, 23 PTO after 5 years

7 days per year of extended paid time off for medical, parental and military leave

Holiday pay