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Bowman Williams · 2 days ago

Senior Escalations Engineer (L3)

New Jersey, United States

Full-time

Hybrid

Mid, Senior Level

$85K/yr - $100K/yr

Bowman Williams is a long-standing, values-driven Managed Services and Technology Consulting firm headquartered in Central New Jersey. They are seeking a Senior Escalations Engineer who will act as the technical backbone for escalations, owning high-level escalations end to end and providing consultative support to clients.

Office AdministrationRecruitingStaffing Agency

Comp. & Benefits

Hiring Manager

Angelina Le

Responsibilities

Own high-level escalations end to end: root cause analysis, remediation, documentation, and client follow-up

Troubleshoot networking issues using strong fundamentals (OSI-model mindset, isolation, methodical testing)

Handle Windows Server and server application troubleshooting, including vendor coordination when needed

Troubleshoot permissions and access issues (file paths, security groups, application access, authentication)

Support Microsoft 365 environments and Active Directory / Group Policy

Troubleshoot SharePoint at a practical level (hands-on support, not deep engineering)

Act as a consultative presence with clients — identify risks or gaps (“see something, say something”) and bring clear recommendations back to the team

Perform occasional onsite work (rack/stack, basic network setup, flat networks, IP assignments)

Qualification

MSP Industry experienceNetworking troubleshootingWindows Server troubleshootingMicrosoft 365 administrationActive Directory / Group PolicyEntra ID / Azure ADBackup conceptsSecurity tooling familiarityClient communicationDocumentation skills