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ATS Corporation · 1 day ago

Inside Technical Representative (Automation Sales & Service)

Rolling Meadows, IL

Full-time

Hybrid

Senior Level, Lead/Staff

$36/hr - $40/hr

10+ years exp

ATS Corporation is a company focused on improving lives through innovative Life Sciences projects. The Inside Technical Representative will provide technical support to teams and customers, manage remote support activities, and promote value-added service solutions throughout the equipment lifecycle.

Industrial Automation

No H1B

Responsibilities

Provide support to Service Technicians, Service Solutions Specialist, Project Managers, Operations Manager and Account Managers

Participate as subject matter expert (SME) in customer remote support as necessary

Manage and coordinate all remote support activities (including resources from other departments) for customer on-call support

Provide the technical resource for Basis of Design meetings with Capex, to ensure fluid serviceability

Coordinate with project management, sales and account managers to identify proactive solutions to maximize the service offerings and resource utilization. Promote value-added service solutions for customers by utilizing contractors, ATS team members at customer sites, and other appropriate resources

Help manage customer escalations and conduct problem-solving exercises to ensure continuous improvement in our regional service capabilities

Primary technical resource to support spare parts sales and order execution. (Including assembly of spare parts)

Primary technical resource for recommended spares price list generation associated with capital equipment purchases

Act as the primary technical resource for in-house service projects, including reviewing designs with engineering teams and ensuring all deliverables are complete before shipment to site. Assist in organizing deliverables for changes made onsite

Support assembly and kitting efforts related to service projects

Provide spare parts inspection as needed to ensure on time delivery (OTD)

Assist in the training and development of newly hired technicians

Help implement and drive KPIs that drive front end success in spares proposal OTD, capture rate and bookings at various customer touchpoints that impact the customer experience

Maintain Utilization Targets

Maintain accurate service records, job reports, and parts management for overflow spares

Support technician forecast scheduling

Participate in ATS Business Model (ABM) and Kaizen events

Ensure that all business activities are performed with the highest ethical standards, in accordance with corporate and divisional procedures, and in compliance with the ATS Code of Business Conduct

Comply with all ATS Company policies

Adhere to health and safety policies and practices

Qualification

Automation systems troubleshootingPneumatic components knowledgeHydraulic components knowledgeElectrical components knowledgeMechanical components knowledgeContinuous improvement mentalityProblem-solving exercisesProject management experienceTime-management skillsResilience under pressureMicrosoft Office proficiencyInterpersonal skillsCommunication skillsAttention to detailSelf-driven

Required

High school diploma or equivalency

Ten (10) + years' experience in service and/or project management and management in the automation industry

An excellent understanding of pneumatic, hydraulic, electrical and mechanical components, along with the ability to read drawings is essential

Experience with troubleshooting automation systems

Must be able to work in a multi-disciplined environment, often under pressure and strict time constants. Experience in dealing with customers to resolve problems is required

Driven continuous improvement mentality and experience with conducting problem-solving exercises, root cause analysis and success implementation of initiatives

Requires excellent interpersonal and communication skills with fluency in English both written and oral

Possesses excellent time-management skills and is able to co-ordinate multiple projects at a time

Resilient, ability to remain calm under pressure, self-driven, attentive to detail, consistent, and process driven

Proficient with Microsoft Office suite including Word, Excel and Power Point, Outlook, etc

Travel: Domestic/International up to 50%

Benefits

Paid time off (PTO)

Employee incentive bonus program

Comprehensive benefits (including health, dental vision and employee assistance program)

Wellness reimbursement

Tuition reimbursement

Annual paid volunteer day off

401K with employer match

Optional employee share purchase program

Company

ATS Corporation

Glassdoor3.8

HELPING ADVANCE THE FUTURE ATS is an industry leader in planning, designing, building, commissioning and servicing automated manufacturing and assembly systems — including automation products and test solutions — for a broadly-diversified base of customers.

Founded in 1978

Cambridge, ON, CA

5001-10000 employees