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Verve · 1 day ago

Sr. Customer Success Manager

New York City, New York, United States

Full-time

Hybrid

Senior Level

$130K/yr - $140K/yr

5+ years exp

Verve is a company focused on creating efficient and privacy-focused advertising solutions. The Sr. Customer Success Manager will serve as the primary contact for advertiser accounts, managing campaign execution and fostering strong client relationships.

Ad ExchangeAdvertisingAdvertising PlatformsApp MarketingArtificial Intelligence (AI)Digital MediaMachine LearningMarketingMobile AdvertisingMobile Apps

Responsibilities

Serve as the primary point of contact for a portfolio of advertiser accounts, ensuring their success and satisfaction

Build and maintain strong, long-term relationships with clients, understanding their business goals and challenges

Manage end-to-end campaign execution, including setup, monitoring, and optimization to meet performance objectives

Analyze campaign data to identify trends, insights, and areas for improvement

Collaborate with internal teams to implement optimizations and troubleshoot issues

Develop strategic plans to enhance campaign performance and achieve client KPIs

Prepare and deliver regular performance reports, providing insights and recommendations

Proactively identify growth opportunities within accounts and contribute to long-term success planning

Work closely with Sales, Product, and Engineering teams to align on client needs and deliver solutions

Provide feedback to inform product development and feature enhancements

Qualification

DSP platformsProgrammatic ecosystemCampaign analyticsPrivacy-first measurementAnalytical skillsClient relationship managementTeam collaborationMentoringSelf-starterGrowth mindset

Required

5+ years of experience in customer success, ad operations, or programmatic campaign management

Deep expertise in DSP platforms, mobile advertising, and the programmatic ecosystem

Proven success in driving client growth, retention, and satisfaction

Strong analytical skills with the ability to translate performance data into actionable optimization strategies, deliver insights to clients, and identify opportunities for account growth

Self-starter with a strong drive to learn, take initiative, and make a meaningful impact

Quick learner with a growth mindset - comfortable working independently, adapting to evolving priorities, and taking ownership

Experience mentoring junior team members and collaborating effectively across functions

Preferred

Familiarity with privacy-first measurement frameworks (e.g., SKAdNetwork) is a strong plus

Bachelor's degree in Marketing, Business, or a related field is preferred but not required; equivalent practical experience is equally valued, and advanced qualifications are a plus

Benefits

Comprehensive Medical, Dental, Vision, Disability, Life, and other Insurances

401(k) Retirement plan with company match

Pre-tax FSA plans for Healthcare, Dependent care, and Commuting

Fringe Personalized Benefits Platform, with a budget of $100/month: lifestyle, fitness, hobbies, travel, and more

13 paid holidays

Unlimited PTO

3 Wellness Days throughout the year

Paid Parental Leave for life’s important milestones

Company

Verve

Verve’s omnichannel ad platform connects advertisers, agencies, brands, and publishers to people in real time. It is a sub-organization of Media and Games Invest.

Founded in 2005

New York, New York, USA

501-1000 employees