Kforce Inc ยท 4 hours ago
IT Incident Manager
Richfield, OH
Full-time
Onsite
Senior Level
$100K/yr - $115K/yr
5+ years expKforce Inc is seeking an IT Incident Manager responsible for end-to-end management of incidents within the organization's IT infrastructure. The role involves coordinating incident response efforts, conducting post-incident reviews, and driving continuous improvement to minimize downtime and business impact.
ConsultingEmploymentFinancial ServicesHuman ResourcesStaffing Agency
Responsibilities
Coordinate incident response efforts while managing to minimize downtime and business impact and providing stakeholder and cross-functional team communication
Conduct 8D or similar post-incident reviews to minimize the risk of reoccurring incidents. Manage action items and communication from the post-incident reviews
Drive rapid continuous improvement where applicable
Lead end-to-end management of each incident or event
Coordinate incident response efforts during the incident as well as post-incident
Keeps multiple management teams and business stakeholders aware of incident status and escalations
Lead and project manage the post-incident review utilizing tools such as 8D, 3L5Y (3 levels 5 Whys); Project manage the action items and completion of those items identified
Continually look for and recommend process improvement opportunities for implementation
Utilize the Rapid Continuous Improvement (RCI) library of resources to identify and implement improvements
Coordinate with the IT project manager(s) to determine timelines and resource availability for post-incident review tasks
Coordinate efforts with all of IT as well as all SBS Associates to ensure that the information assets of the company and the commercial clients are protected at all times
Perform other duties as assigned
Qualification
Required
Bachelor's degree is preferred
Project Management certification is desired
5+ years of experience is required
Technical background - must understand the language and know how to problem-solve
Strong project management skills, managing projects, skills, and all incidents, keep up on where they're at internally, this person doesn't have any direct reports
Experience managing processes/procedures/incident/has to be a confident speaker/all internal tracking is in jira/servicenow/any IT program type of experience
Ability to work as needed on weekends and/or after-hours depending on the severity and/or time of the incident
Ability to build, assemble and direct teams, proactively pursue opportunities and issues, providing the team with necessary product and IT technology information to direct the team's efforts to bottom line results
Excellent planning, project management, and implementation skills
Must thrive in a fast-paced, multi-tasking, results focused environment
Proficient with Microsoft Office Suite, especially Microsoft Project
Extensive knowledge of and technical experience with cloud hosting and services; Specifically, AWS
Excellent interpersonal and communications skills and ability to collaborate with clients, technical staff, and vendors
Proven ability to communicate on a Business and IT technical level
Excellent problem solving and consultative skills
Must be a collaborator with a cheerful outlook, enthusiasm, initiative, sense of urgency, and be self-motivated
Ability to travel to remote company locations or for other business-related needs as required
Benefits
Medical/dental/vision insurance
HSA
FSA
401(k)
Life, disability & ADD insurance
Paid time off
Paid sick leave
Company
Kforce Inc
Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services.
1001-5000 employees
H1B Sponsorship
Kforce Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (792)
2024 (667)
2023 (734)
2022 (843)
2021 (1197)
2020 (858)
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-05-20IPO
2014-06-08Acquired
Leadership Team
Aaron Travis
Digital Experience Delivery Director | Kforce Consulting Solutions
Recent News
2025-11-19
2025-11-07
2025-11-04
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