MS Dynamics CRM 365 Architect with AI Copilot jobs in United States
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New York Technology Partners ยท 19 hours ago

MS Dynamics CRM 365 Architect with AI Copilot

positionMalvern, PA
timeFull-time
remoteHybrid
senioritySenior Level, Lead/Staff
date12+ years exp

New York Technology Partners is seeking a MS Dynamics CRM 365 Architect with AI Copilot. The role involves leading enterprise architecture for Dynamics 365 Sales and Customer Service, focusing on maximizing capabilities and embedding AI solutions while ensuring secure and scalable implementations.

ConsultingInformation TechnologySoftwareStaffing Agency
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H1B Sponsor Likelynote

Responsibilities

Design solutions leveraging native Dynamics 365 Sales & Service features: BPFs, SLAs, queues, routing, forecasting, relationship analytics, and knowledge management
Architect Dataverse data models and security (BUs, teams, hierarchy, FLS) aligned to enterprise compliance and scale
Identify and implement Copilot and AI use cases: agent assist, case summarization, next-best-action, sentiment, and intelligent routing
Define extensibility only where required using plug-ins, PCF, Azure Functions, Logic Apps, and Service Bus
Architect integrations using Dataverse APIs and Azure Integration Services with ERP and core LOB systems
Own ALM, CI/CD, solution strategy, and environment governance
Establish monitoring, telemetry, and incident response using App Insights and platform diagnostics
Act as technical authority, leading architecture reviews and mentoring architects and engineers

Qualification

Dynamics 365 Sales & ServiceDataverseC#Azure integration architectureJavaScript/TypeScriptAI/Copilot implementationCRM architectureTechnical authorityPlatform diagnosticsIncident responseMonitoringEnvironment governanceSolution strategyMentoring

Required

12+ years in CRM / Microsoft Business Applications architecture, with deep hands-on experience in D365 Sales & Customer Service
Expert knowledge of product capabilities and configuration-led design
Strong Dataverse, SDK, plug-in pipeline, and security model expertise
Advanced C#, JavaScript/TypeScript, PCF, and Azure integration architecture
Proven experience driving platform adoption, reducing customizations, and enabling AI-driven productivity

Preferred

MB-600 / PL-600; AZ-305 preferred
Experience in regulated, high-volume enterprise environments

Company

New York Technology Partners

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New York Technology Partners is an information technology company that provides IT and engineering services.
dateFounded in 1999
location
Iselin, New Jersey, USA
people-size201-500 employees
web-link
http://nytp.com

H1B Sponsorship

New York Technology Partners has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (52)
2024 (74)
2023 (59)
2022 (104)
2021 (74)
2020 (115)

Funding

Current Stage
Growth Stage

Leadership Team

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Amy Reynolds
Senior Talent Acquisition Partner
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Hetal Shah
Technical Recruiter at New York Technology Partners
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Company data provided by crunchbase