Chase · 1 week ago
JPMorgan Wealth Management - Business Manager - Jersey City, NJ
575 Washington Blvd, Jersey City, NJ, 07310, US
Full-time
Onsite
Mid Level
$95K/yr - $165K/yrChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. They are seeking a Business Manager to work closely with various teams to identify training content needs, design curriculum, and promote understanding of new processes and technology platforms.
BankingFinancial Services
Responsibilities
Work closely with Field Support, front office partners and key stakeholders to identify training content needs. Work closely with legal, risk, and compliance to ensure alignment with policy and procedures. Partner with Tech & Product owners on timely communications
Serve as a day-to-day training resource to the front office around J. P. Advisors procedures, systems, and best practices. Engage the front office on new tech platform and adoption and work closely with the field support team to manage and troubleshoot pain points
Create content and design curriculum to engage learners and promote understanding including Exercise and activities that enhance the learning process. Create training material/media (audio, video, simulations etc.)
Create criteria to judge learner’s performance. Collaborate with key stakeholders on training content, Analysis of source documents, data sets, or other sources to develop training content
Plan virtual instructor-led programs as well as eLearning programs. Maintain collateral (online repository of guides, one-pagers, FAQs, videos, etc.)
Design, edit and create exciting and thought-provoking newsletters and email communications designed to increase understanding of new processes and technology platforms
Perform other duties and/or special projects if needed, promote a positive, inclusive, and diverse work environment
Qualification
Required
Bachelor's degree or equivalent experience required
Excellent oral and written communication skills are a must
Adaptable, flexible, and willing to work in dynamic work environment
Website/HTML knowledge required, highly proficient in PowerPoint, Word, and Excel
Demonstrate use of analytical skills in a training organization, ability to work with staff at all levels of the organization, and proven ability to work independently and completely handle multiple responsibilities with high degree of accuracy, in a fast-paced high-pressure environment
Ability to take the lead in unstructured situations and ensure an optimal experience, and ability to get up to speed quickly with new or unfamiliar subject matter
Maintain a sense of urgency and ability to prioritize and multi-task; Ability to use multiple learning methods and link appropriate methods with subject matter
Preferred
Instructional design experience in a training organization preferred
Ability to travel domestically, if needed
Proficient in Adobe Suite (Premiere, After Effects, Audition, Media Encoder, Photoshop, Illustrator, and InDesign), proficient in Camtasia, Captivate and/or Storyline and knowledge of Vyond software a plus
A self-starter who possesses ability to successfully operate with limited guidance
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching and more
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
Founded in 2000
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
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2026-01-18
2026-01-13
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