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Carpenter Technology Corporation · 10 hours ago

Business Development Account Rep

Reading, PA

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Carpenter Technology Corporation is a leading producer and distributor of premium specialty alloys. They are seeking a Business Development Account Representative to manage customer accounts, resolve concerns, and enhance customer satisfaction while collaborating with internal departments.

Advanced MaterialsFoundriesManufacturingQuality Assurance

Responsibilities

Serve as a liaison between the customer and Carpenter, providing total account management and support. This includes understanding customer needs, assessing requirements, and identifying solutions to issues involving scheduling/planning, inventory, pricing, forecasting, and specification interpretation (with support as needed)

Take ownership and accountability for all processes related to the daily activities of assigned accounts

Develop, maintain, and grow relationships with internal departments to promptly resolve a wide range of customer concerns, including logistics, planning, inventory, technical requirements, contract review, and pricing

Participate in transactional improvement projects within customer service with a focus on cost reduction, productivity improvement, and enhancing customer satisfaction

Engage in departmental and cross-functional training to deepen understanding of Carpenter’s systems, products, and processes

Review daily activity reports and message queues, taking appropriate and timely action

Create and maintain customer-specific account documentation

Initiate proactive outreach to new and existing accounts in alignment with selling and service strategies

Ensure compliance with all corporate, departmental, quality, and regulatory policies

Perform all other duties and special projects as assigned

Qualification

Customer Account ManagementTechnical ProficiencyMicrosoft OfficeData Warehouse ReportsSOP KnowledgeCustomer SupportProfessionalismDocumentation Skills

Required

High School diploma required

2–3 years of customer account management experience, preferably in a manufacturing environment

Ability to work a hybrid schedule in either Raleigh, NC or Reading, PA (required)

Collaborate with assigned Outside Sales Representative to document an annual plan and provide quarterly updates when applicable

Participate in weekly team meetings (on a rotating basis) and communicate follow-up actions to the broader team

Attend quarterly company-wide employee webcasts

Technical Proficiency

Strong computer literacy: Internet navigation, Microsoft Office (Word, Excel, PowerPoint), database systems, and mainframe applications

Proficient in using established Data Warehouse reports and all databases related to customer service

Knowledge of SOPs for order entry and inquiry (IREP), error resolution in message queues, and creation of OMOES Masters and details

Solid understanding of the processes required to service accounts

Ability to create and maintain customer-specific documentation

Experience managing customer inquiries and concerns with professionalism and accuracy

Proactive and consistent customer support, balancing customer needs with Carpenter's business goals

Preferred

Associate or bachelor's degree in business preferred

Benefits

Life

Medical

Dental

Vision

Flexible spending accounts

Disability coverage

401k with company contributions

Company

Carpenter Technology Corporation

Glassdoor3.4

Carpenter Technology Corporation is a leading producer and distributor of premium specialty alloys, including titanium alloys, powder metals, stainless steels, alloy steels, and tool steels.

Founded in 1889

Philadelphia, Pennsylvania, USA

1001-5000 employees