WM India · 4 days ago
Material Logistics Coordinator
United States
Full-time
Remote
Entry Level
$22.50/hr - $26.50/hr
2+ years expWM is North America’s largest comprehensive waste management environmental solutions provider, and they are seeking a Material Logistics Coordinator. The role involves ensuring excellent customer service through fast processing of orders and providing logistics support for the movement of recycled materials.
Information Technology & Services
Responsibilities
Communicate with customers to monitor inventories and anticipate their production needs and to schedule all necessary equipment to move waste by-products
Arrange and negotiate third-party freight costs, when needed, for timely servicing of all customers waste by-product pick-ups by using WM approved carriers
Monitor and maintain shipment status via computer system
Respond to customer complaints in a timely manner. Investigate and solve issues with shipments for both vendors and customers
Initiate calls to customers to set up deliveries, advise shipment delays and/or information necessary to set up deliveries. Initiate traces with carriers and railroads for proof of deliveries when needed
Review pricing with the Sales and Marketing groups
Develop interactive relationships with vendors, customers and outside freight carriers
Responsible for all necessary documentation for all shipments, which can include export documentation to overseas mills
Initiate calls to customers to ensure timely and accurate invoicing. Record and prepare vendor payments in accordance with contracted terms. Ensure proper billing of freight and special charges. Issue debits and credits as necessary
Resolve downgrades and rejects of waste material by dealing directly with the customer and the vendor. Gather and process the cost information by negotiating pricing with the customer and/or vendor to minimize the overall impact to the company and customer, with approval by account manager
Work with other supervisors/managers to coordinate services and keep them informed as issues arise
Project a knowledgeable, enthusiastic, positive attitude that encourages customer and employee confidence and reflects the professional image desired by WMRA
Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity and efficiency
Provide timely feedback to direct supervisor regarding service failures, customer complaints or any other matters regarding his/her attention
Provide timely and accurate information to incoming customer order status and product knowledge requests
Works to meet or exceed service and operational goals established for the call center, including productivity, quality, and timeliness goals
Collaborate with sales representatives to meet and exceed customers' service expectations, and develop solutions to ensure smooth material movement
Perform other special projects and tasks as assigned
May provide direction or support to less experienced Customer Service Representatives
Qualification
Required
Education: High School Diploma or GED (accredited)
Experience: Two years of relevant work experience in a customer service role
Experience with Microsoft Office; basic Excel required
Work experience that required the use of a computer
Benefits
Medical
Dental
Vision
Life Insurance
Short Term Disability
Stock Purchase Plan
Company match on 401K
Paid Vacation
Holidays
Personal Days
Company
WM India
WM India, established in 2013, is the Global Capability Center of WM—North America’s leading environmental services company.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase