ORNL Federal Credit Union · 8 hours ago
Wealth Management Support Specialist (West Knoxville Branch)
Knoxville, Tennessee, United States
Full-time
Onsite
Entry Level
1+ years expORNL Federal Credit Union is seeking a Wealth Management Support Specialist to provide administrative, operational, and member support for their Wealth Management program. The role involves assisting Wealth Advisors, ensuring compliance with industry regulations, and contributing to strategic growth initiatives.
Customer ServiceFinancial ServicesNon Profit
Responsibilities
Collaborates with Wealth Advisors to manage their book of business, including onboarding new clients and opening accounts
Executes money movements, fee collections, and other service-related functions for client accounts
Reviews member account activities daily to ensure accuracy, proper settlement of transactions, and account reconciliation
Maintains CRM database and client records with accurate, up-to-date information
Conducts proactive outreach and outbound calls to enhance client service and engagement
Coordinates and leads client appreciation events for Advisors’ clients
Provides general account information, picks up or receives member information and answers licensed approved questions when needed
Ensures compliance with broker-dealer requirements for Financial Consultant activities
Assists with analysis of accounts and products; answers general member related account questions
Profiles members for needs, cross-sell opportunities, and insurance products
Engages in proactive selling activities under Wealth Advisor oversight
Assists Advisors in creating member presentations and support educational events and financial education sessions
Manages internal referral tracking system, filing, document processing, provides a schedule for existing member annual reviews, and service-related requests
Maintains specific assigned reporting functions provided by the Program Manager
Ensures all activity complies with SEC/FINRA and internal compliance regulations and guidelines
Understand and apply policies, procedures, and industry regulations
Solicits feedback from internal and external business units to improve cross-departmental processes
Assists in member service-related process improvement initiatives and provide subject matter expertise
Serves as a resource to less experienced team members as needed
Participates in ongoing staff training and member education opportunities
Performs other job-related duties as assigned
Qualification
Required
Minimum 1 year of experience in banking, investment, or in the Wealth Management industry is required
Administrative or client service roles supporting financial advisors or Wealth Managers is required
High School Diploma or GED is required
Strong interpersonal and communication skills
Proficiency in Microsoft 365 and scheduling tools
Ability to manage multiple priorities and maintain attention to detail
Must be familiar with financial planning software and portfolio management systems
Must be familiar with compliance standards (SEC/FINRA) and documentation processes in financial services
Must have strong skills in customer service, scheduling, time management and relationship management
Must pass the TN Life and Health Insurance exams within 12 months of hire date
Preferred
Previous experience in financial services or administrative support is preferred
Salesforce experience is preferred
Associate's or Bachelor's degree in Finance, Business Administration, Economics, or a related field is preferred
Company
ORNL Federal Credit Union
ORNL Federal Credit Union is a not-for-profit financial cooperative that provides financial services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Colin Anderson
President & CEO
Jenny Vipperman, CMB
President & CEO
Recent News
2025-11-04
2025-11-04
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