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Memorial Healthcare System · 3 weeks ago

Human Resources Shared Services Specialist - FT - Days - MSS

Memorial Support Services

Full-time

Onsite

Entry Level

1+ years exp

Memorial Healthcare System is dedicated to improving the health and well-being of the community. They are seeking an HR Shared Services Specialist to serve as the first point of contact for employee inquiries and to support the HR team with various processes throughout the employee lifecycle. The role requires strong customer service skills and the ability to manage HR transactions while ensuring compliance with standards.

Health Care

Responsibilities

Manages incoming calls and ensure first call resolution for basic and complex inquiries

De- escalate high tension situations while reassuring callers they will receive assistance with the utmost care and attention

Troubleshoots and resolves issues and makes recommendations for process improvements

Manages and processes HR transactions, (including onboarding, transfers, terminations, job and personal data changes, employee verifications and other core HR functional and operational responsibilities.)

Utilizes case management system tools to respond to written and oral inquiries from employees, leaders, regarding HR questions, issues, problems, and status changes within defined SLAs and quality measures

Responds to questions on human resources policies and procedures, directing employees to self-service options as appropriate

Enters and Maintains data in the HR files or HR system to ensure compliance with federal, state and regulatory standards

Troubleshoots and resolves issues, and recommends changes for process improvement

Qualification

Human Resources ExperienceCustomer Service SkillsProblem SolvingEffective CommunicationDevelops RelationshipsAccountabilityResponding to ChangeAccuracy - HROrganization Skills

Required

High School Diploma or Equivalent (Required)

Minimum one (1) year experience in Human Resources, or Front Line Call Center/ Customer Service/Shared Services role

Must possess strong customer services orientation with the ability to navigate complex conversations, determine needs and provide solutions satisfactorily

Ability to exercise effective judgement, and sensitivity to callers and potentially difficult situations

Must be extremely organized and detail oriented with the ability to shift priorities as needed

Proven skill at handling stressful issues and interacting with all levels of the organization in a courteous and professional manner

Ability to handle multiple projects simultaneously in a fast paced organization

Independent problem solver or knowledge when to appropriately escalate