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Nordic Global · 7 hours ago

Patient Portal Service Desk Agent I

US - National

Full-time

Hybrid

New Grad, Entry Level

Nordic Global is a company dedicated to providing technical support services, and they are seeking a Patient Portal Service Desk Agent I. The role involves offering day-to-day support for hardware and software systems, troubleshooting issues, and ensuring effective resolution of user problems.

Information ServicesInformation Technology

H1B Sponsor Likely

Responsibilities

Providing excellent customer service

Responding to end users with an analysis of their needs through qualifying questions over the phone and may use remote applications to diagnose the needs

Taking customer calls about issues, resolving the issue during the call, or adequately documenting and transitioning the issue, following escalation protocols, as needed

Accurately documenting pertinent information for requests and incidents in relevant ticketing system(s)

Documenting investigations and resolutions in a timely manner, using research to quickly understand and diagnose issues

Adhering to policies and procedures such as HIPAA and client notification expectations

Attending and participating in team meetings

Working on assigned projects on an ad hoc basis and assisting with other corporate initiatives as necessary, directed, assigned, or requested

Qualification

Customer serviceProblem solvingTechnical supportCommunication skillsTyping skillsEnglish proficiencySpanish proficiencyAttention to detailTeamwork

Required

Excellent customer service and communication skills, written and verbal

Proficient in English to support our clients' needs. Spanish is a plus

Must enjoy working with technology, be able to learn new software quickly, and have strong typing skills

Ability to apply problem solving skills across repetitive tasks

Ability to work nights and weekends, depending on assigned shift

Strong attention to detail and ability to organize

Must be able to work independently, as well as within a team environment

Must demonstrate and embody Nordic's maxims

Preferred

Working in Madison, WI, is not required, but preferred. Trips to the Nordic Home Office in Madison, WI will be expected

Ability to travel up to 5% of the time

Company

Nordic Global

Nordic Global is an information technology company.

Founded in 2010

Louisville, Kentucky, USA

1001-5000 employees

https://www.nordicglobal.com

H1B Sponsorship

Nordic Global has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (6)

2024 (10)

2023 (1)

2022 (3)