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Capital One · 3 months ago

Principal Associate, Process Manager - Customer Resiliency, Recoveries Team (Hybrid)

Richmond, VA

Full-time

Hybrid

Senior Level, Lead/Staff

$99K/yr - $113K/yr

3+ years exp

Capital One is a financial services company seeking a Process Manager for their Customer Resiliency, Recoveries Team. The role involves managing and improving processes, collaborating with teams, and ensuring effective risk management and process documentation.

Financial Services

Comp. & Benefits

No H1B

Responsibilities

Leading and owning oversight of process improvement work and collaborating with teammates on larger initiatives

Identify and implement process improvements driving issue resolution/risk mitigation activities

Tracking and resolving process breakdowns

Understanding customers’ needs of the process and driving process improvements

Developing and maintaining formal process documentation including procedures and process flow diagrams

Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions

Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives

Qualification

Process ManagementRisk ManagementData ManagementSQLLean & Six SigmaBPM CertificationCollaboration SkillsCommunication SkillsProblem SolvingOrganizational Skills