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Talent Solutions TAPFIN · 15 hours ago

Project Manager

Auburn, MI

Full-time

Onsite

Senior Level

5+ years exp

TAPFIN is a company that offers career opportunities, empowering employees to lead growth initiatives. The Project Manager will oversee the Contingent Workforce Solutions program for an assigned client, managing vendor relationships and ensuring customer satisfaction while handling financial and administrative responsibilities.

Information TechnologySoftware

Hiring Manager

Jasmine Rodgers

Responsibilities

Overall management of the Contingent Workforce Solutions (CWS) program for an assigned client

Managing the subvendor / supplier program and its population and its day-to-day operations

Implementing and managing the requisition /submittal process and overseeing job placement, subvendor selection and contract negotiations

Day-to-day troubleshooting and problem resolution, managing the ongoing relationships and communication

Performing periodic benchmarking of the subvendor population

Maximizing customer satisfaction, maintaining and building new relationships, expectation management and issue/conflict resolution

Meeting or exceeding account growth targets, overall account profitability, implementation, training and administration of software to client and sub-vendor supplier users, and sub-vendor and supplier population benchmarking and reporting

Quarterly performance reviews of the sub-vendors to monitor their performance to TAPFIN service level agreements

Manage the day-to-day operations which includes, implementation and management of the requisition process for assigned client, prioritization of orders and requisitions, further refining throughout the process with emphasis on responsiveness and customer services for assigned client

Provide excellent customer service and act as the liaison between the client and suppliers to successfully manage order fulfillment

Conducting regularly scheduled meetings with the client to foster the client/PMO relationship, present information regarding the performance of the program, and gain a solid understanding of the client’s contingent labor business needs

Managing to and meets/exceeds client SLA’s, KPIs and program deliverables; Works with MSP management team and with the client on developing and implementing strategic plans

Ensures remarkets and contract extensions by maintaining awareness of client project progress, including end dates and extensions, to maximize business opportunities

Responsible for selection, hiring and training of staff personnel for the Program

Performance evaluation, recruitment and retention

Accountable for setting and managing performance expectations of staff, as well as training, motivating and encouraging for professional growth

Responsible for ensuring resolution to the day-to-day issues within their respective program

Follows internal escalation plan as necessary

Meets and manages expectations from client, supplier, and internal resources

Assists appropriate individuals, including Operations and the Accounting Department to ensure timely collection of receivables

Qualification

Vendor ManagementClient Relationship ManagementNegotiation SkillsStaff ManagementProblem SolvingMulti-taskingCommunication SkillsOrganizational Skills

Required

Minimum five years of experience in managing a vendor on-site program, general management, or account management role in a general staffing company, including three years supervisory experience

Proven negotiation skills are a must

Requires excellent organization, interpersonal, verbal and written communication skills and the ability to deal effectively with vendors / candidates at all levels

Excellent troubleshooting and problem-solving skills are a must

Requires ability to effectively multi-task and function in a fast-paced, team-oriented environment

Moderate to significant travel may be required, depending upon the individual client requirements

Company

Talent Solutions TAPFIN

TAPFIN is the industry-leading Managed Service Provider that works with organizations to enable an integrated approach to analyze and manage external talent on a global basis.

Founded in 1996

Houston, Texas, USA

5001-10000 employees