Talent Solutions TAPFIN · 1 day ago
Program Manager
Auburn, MI
Full-time
Onsite
Senior Level
$75K/yr - $105K/yr
5+ years expTAPFIN is a company that offers a career-focused environment where employees are encouraged to innovate and apply their talents. The Program Manager is responsible for the overall management of the Contingent Workforce Solutions program for an assigned client, overseeing vendor relationships, client satisfaction, and operational processes.
Information TechnologySoftware
Hiring Manager
Jasmine Rodgers
Responsibilities
Overall management of the Contingent Workforce Solutions (CWS) program for an assigned client
Managing the subvendor / supplier program and its population and its day-to-day operations
Implementing and managing the requisition /submittal process and overseeing job placement, subvendor selection and contract negotiations
Day-to-day troubleshooting and problem resolution, managing the ongoing relationships and communication
Performing periodic benchmarking of the subvendor population
Maximizing customer satisfaction, maintaining and building new relationships, expectation management and issue/conflict resolution
Meeting or exceeding account growth targets and overall account profitability
Implementation, training and administration of software to client and sub-vendor supplier users
Setting performance expectations for and managing department staff priorities and results
Establishing and developing manager relationships within assigned program and expanding existing manager relationships
Fulfilling client service through frequent interaction with client managers to ensure satisfaction and identify potential business development opportunities
Implementing and managing sub-vendor / supplier program for assigned clients
Conducting quarterly performance reviews of the sub-vendors to monitor their performance to TAPFIN service level agreements
Managing the day-to-day operations including implementation and management of the requisition process for assigned client
Providing excellent customer service and acting as the liaison between the client and suppliers to successfully manage order fulfillment
Conducting regularly scheduled meetings with the client to foster the client/PMO relationship
Managing to and meeting/exceeding client SLA’s, KPIs and program deliverables
Working with MSP management team and with the client on developing and implementing strategic plans
Ensuring remarkets and contract extensions by maintaining awareness of client project progress
Responsible for selection, hiring and training of staff personnel for the Program
Accountable for setting and managing performance expectations of staff, as well as training, motivating and encouraging for professional growth
Ensuring resolution to the day-to-day issues within their respective program
Assisting appropriate individuals, including Operations and the Accounting Department to ensure timely collection of receivables
Qualification
Required
Minimum five years of experience in managing a vendor on-site program, general management, or account management role in a general staffing company, including three years supervisory experience
Proven negotiation skills are a must
Requires excellent organization, interpersonal, verbal and written communication skills and the ability to deal effectively with vendors / candidates at all levels
Excellent troubleshooting and problem-solving skills are a must
Requires ability to effectively multi-task and function in a fast-paced, team-oriented environment
Moderate to significant travel may be required, depending upon the individual client requirements
Company
Talent Solutions TAPFIN
TAPFIN is the industry-leading Managed Service Provider that works with organizations to enable an integrated approach to analyze and manage external talent on a global basis.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Holly Weber
Program Manager
Recent News
Staffing Industry Analysts
2023-12-22
2023-12-22
Company data provided by crunchbase