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MJH Life Sciences® · 8 hours ago

Manager, Client Success

NYC

Full-time

Hybrid

Mid Level

3+ years exp

MJH Life Sciences is a media company dedicated to connecting people with valuable information and resources that empower them to manage their health. The Client Success Manager will manage the Health Care Media program lifecycles, ensuring successful implementation and providing exceptional client service throughout the program. This role involves collaborating with various teams to facilitate timely completion of tasks and improving the client success department based on feedback.

Health CareInformation ServicesMedicalPublishing

Responsibilities

Project manage cross-functional work streams, serving as the internal and external primary point-of-contact for campaign execution and management

Pull, analyze, and present inventory for all proposals insuring that such are 100% accurate, provide options for upside growth, analyze past programs and client trends, and maximize sales opportunities

Take responsibility for ensuring timeliness and completion of all expected deliverables and manager expectations of key players accordingly

Lead every aspect of the post-sale client relationship; onboarding, training, demos, regular check-ins, road-map priorities and building retention strategies

Collaborate with the Sales and Data teams to provide the necessary pre-sale proposal generation support

Head up client discussions on tactic capabilities and creative best practices

Facilitate a customer feedback loop to improve client relationship methods

Partner with internal teams across the Client Success department to help improve work-flow practices and develop innovative streamlined processes

Qualification

Client-facing experienceMediaAdvertising knowledgeProject managementAdvanced Excel proficiencySalesforce proficiencyData visualization toolsTeam playerCommunication skillsSelf-motivated

Required

3+ years of experience in digital and traditional media (Planning/Project Management)

1.5+ years of client-facing experience in pharma media or advertising is required

Thorough understanding of media, advertising, and marketing

Advanced proficiency in Excel for data manipulation, analysis, and reporting

Computer proficiency in Microsoft Office and PowerPoint, Salesforce

Experience with data visualization tools such as Salesforce reporting/CPQ

Ability to work with large and complex data sets, perform data cleaning, and extract insights to inform decision making

Knowledge of statistical analysis and ability to conduct comparative testing and create scenarios to optimize campaign performance

Experience with project management software such as Trello and Workday to manage timelines and deliverables related to data-driven initiatives

Demonstrated project management skills with the ability to operate under pressure to meet tight deadlines

Good team player with desire to work collaboratively with sales and operations

Self-motivated, energetic, and strongly initiative driven

Strong communication skills; both verbally and in writing

Company

MJH Life Sciences®

Glassdoor2.5

MJH Life Sciences® advances clinical progress in health care by creating strategic engagements between pharma and biotech innovators, expert knowledge leaders and practicing professionals.

Founded in 2018

Cranbury, New Jersey, USA

501-1000 employees