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Concentrix · 2 days ago

Customer Service Rep – Financial (Remote)

United States

Full-time

Remote

New Grad, Entry Level

$15/hr - $15/hr

0+ years exp

Concentrix is a global organization known for its inclusive culture and commitment to employee growth. They are seeking a remote Customer Service Representative to provide support and resolution for customer inquiries regarding financial products and services.

Customer ServiceInformation TechnologyOutsourcingSalesUX Design

No H1B

Responsibilities

Provide inbound customer support using a call flow guide

Help customers resolve basic technical issues

Track, document, and retrieve information in databases

Offer additional products and/or services

Deliver expert customer experiences…with a smile

Qualification

Customer service experienceSoft sales experienceTechnical issue resolutionComputer navigation skillsEagerness to learnMulti-tasking

Required

6+ months of soft sales experience (upselling/recommending products or services, soliciting, telemarketing, etc.)

6+ months of customer service experience

Open availability

A high school diploma or GED

A quiet, distraction-free environment to work from in your home

Proficiency in fast-paced multi-tasking

Eagerness to learn new technologies

Strong computer navigation skills and PC knowledge

A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)

High Speed internet (no wireless/hotspots or satellite) and a smartphone

Must reside in the United States and have a valid U.S. address for residence

Benefits

Medical, dental, and vision insurance

Comprehensive employee assistance program (EAP)

401(k) retirement plan

Paid time off and holidays

Paid training days

DailyPay enrollment option to access pay "early," when you want it

Paid training and performance-based incentives

Lucrative employee referral bonus opportunities

Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more

Health and wellness programs with trained partners to help promote a healthy you

Mentorship programs that support your rewarding career journey

Work-from-home convenience

Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more